Goettl Air Conditioning and Plumbing Austin Reviews - Austin TX 78744 (2024)

I am having some issues with my foundation so, I wanted to get my plumbing checked to make sure that nothing was leaking. I called and got scheduled for an appointment quickly. The Technician (Lenny Rivera) showed up on time, was professional, and knowledgeable about his work. He performed the service and (thankfully) NO leaking detected! The process was easy and seamless and he even gifted me a cute stuffed dog and a flashlight! Will definitely call if I need service in the future! Highly recommended!

I can’t even begin to express how wonderful of an experience we had with this company. Nobody likes to have to unexpectedly replace such an expensive, big part of their home. Goettl made this task as enjoyable and positive as it could be. They listened to what we wanted and what we could afford. They didn’t try to talk us into anything we didn’t need. Their customer service was top notch. Jarod, Ivan, Gustavo, Juan, and Jonny were professional and courteous. They go above and beyond for their clients. They came to assess the problem around 9:00 AM and by 9:30 PM we had an entire new system inside and out!

Fast, same day repairs right before Christmas. Fair pricing. And a fantastic plumber who answered all my questions and stayed until the job was done!The Goettl team is fantastic! They arrived ahead of schedule and worked on the coldest day of the year to fix several damaged pipes. Everyone from the scheduling team to the plumber was incredibly professional, knowledgeable, and personable. I’ll definitely work with them again and highly recommend them.

Have had a great experience with the company so far. Easy time scheduling/rescheduling on my end. And the crew (Joshua and Jared) were super professional and informative, and took their time to inspect my system and make sure everything is in good shape. The things that might need repair in the future they provided estimates on the remaining life and general repair costs associated. And seems like the annual maintenance plan is a good value. Look forward to continuing to use them in the future when something comes up.

We had a decrepit HVAC system in our condo that was dripping. Chris R was the technician that came out to assess our system and couldn't have done a more thorough job. Not only that, he made sure to explain every single detail to ensure myself and my wife were fully aware of the issues we would be facing short and long term. His advice ultimately helped us make the crucial decision to get a brand new system in place - although it was expensive, it was well worth the price! Customer service of Goettl was impeccable from beginning to end. Chris made sure to document everything that needed to be done, Carlos and Juan came the following morning (talk about quick turnarounds too) and installed everything effectively. They were extremely polite, clean and efficient, getting the entire job done in less than a day! I would highly recommend the three of them as well as Goettl to any of my friends and family, as well as all of you reading this. Excellent job.

Really good experience with Goettl today. Even though during the repair, another issue was caught, I was immediately told they’d get me on the schedule tomorrow morning to fix everything. Josh Toungate was the tech; super communicative, friendly and helpful! Would recommend for anyoneUpdate: Eben came by today to get everything up and running! He mentioned he just started with the company but I couldn’t tell. Really nice and helpful! Goettl is lucky to have him

Just got a service from goettl AC and I was impressed by the helpfulness of the office staff. From Kristina in answering and transferring my call to Robyn for scheduling and Erica making sure the bill was paid! I was floored. And even Lorenzo called a few days later and made sure that we had a 5 star service and directed me to leave a review! Amazing work and I will be recommending to all my friends and family.

Called Goettl based on great reviews. They lived up to the reviews. Scheduling person asked all the right questions to diagnosis what we needed, and Richard came out and replaced a frozen valve under the sink. Best service call of any technician from any trade I've ever encountered. Friendly, professional, knowledgeable, clean, and helpful beyond expectations. He discovered another valve was broken in the house and gave a quick, no pressure, estimate for that repair as well. I won't call anyone else going forward.

Really good experience with Goettl today. Jackson, finished his previous appointment a little earlier and was able to come out sooner. He was very insightful and fully explained some issues that he found and we were able to get them corrected. Would recommend for anyone!

I had a great experience with this team. They came to conduct a second opinion after I recieved bad news from another vendor.They were more credible, knowledgeable and had a very competitive price.They installed the entire system in less than 7 hours and left the house as clean as it was before they started working.Very very impressed

Our service technician Chris Rios was awesome diagnosing our AC problem and quickly repairing it. Much appreciated especially in 90 degree weather on a Sunday. We recently had a new AC system installed by Goettl and from start to finish they were great. However an unexpected issue popped up. Goettl along with Chris handled the situation perfectly; timely (same day), with professionalism and courtesy. Highly recommend 'em!

I can't speak highly enough about the quality of care and service Reagan provided. Not only was she informative and made sure all my questions were answered but she went above and beyond ensuring the install was done in a timely manner and kept me updated the whole way. I even called on the weekend and she was still able to get the job done! She has made me a customer for life!

Used before for AC diagnostics and now just called them in for drain cleaning. These guys know what they are doing. Richard was great to work with. Very helpful. Thank you!Great customer service.Very thorough in explanationSame day response.

Chris came out the day before Christmas Eve to help us with our furnace. He did an amazing job of explaining what repairs needed to be made to keep us safe and warm while we wait to get a new system. Highly recommend Chris if you need someone to come out!

I highly recommend Goettl! My initial call was with Mia who was very helpful in finding an appointment day and time that worked out so well while explaining what Goettl had to offer. She then sent Jarod who was super helpful, patient and honest while servicing my A/C. He explained everything very well and was so thorough. (He also brought a cute Goettl stuffed dog and flashlight, which was fun!) It is comforting to know that I have found a reputable and honest company that I can trust to continue working with in the future for my A/C and plumbing needs! ?

There’s nothing like having your almost brand new AC start shutting off intermittently during a hot spell! I went online and made an appointment with Goettl and they had availability the next day. Jackson arrived and within 3 minutes was able to diagnose the problem, explained a workaround if it should happen again and after looking at the outside unit and under the house, discovered that the builders had failed to install a pea trap and vent as required. I cannot say enough good things about this company thus far, from the appointment confirmation people to the dispatch team, everyone has been professional and so very kind. This is Jackson’s last appointment of the day and it’s well past 7 at night and he’s still smiling and glad to help! Bravo Goettl!!!

Joshua was very professional and knowledgeable about the services and products. Joshua made sure I was equipped with all the information I needed to make an informed decision before he left. Joshua made sure I knew about the service agreement and how it would help me save in the long run. All is all it was a good visit from Goettl and Joshua.

I love the Sadie plan! It allows me to make sure that the regular maintenance is being done on my AC and plumbing to avoid surprises and costly repairs, as much as possible! Most recently Matt came out for one of my plumbing checks. He flushed my water heater to remove the sediment and made sure all my lines were clear. Super sweet and amazingly helpful! Had the same experience with the tech that came out for my cooling system check and the original tech that came out to take care of a drain issue that I had. I would highly recommend Goettl!

Chase Nordling from Goettl came out to perform maintenance on our water heaters. He noted the installer didn't do it properly, advised me and repaired it properly so I can do the descaling. I've had multiple plumbers out at my home, none were as honest and performed their work with the integrity of Chase. Andrew Stone (his boss) and the rest of Goettl, you have a great employee .. reward them and kudos to you for their work ethic.

Goettl Air Conditioning and Plumbing is the best! The were very responsive when I called were very detailed from the moment I called.I want to give a special shout out to CHASE and BEDFORD. These guys were on time, professional, and detailed. They stayed late to make sure the job was done and done right. I appreciate these guys for their hard work!!

My heating went out on Sunday morning. I reached out to Goettl and received a call within a couple of hours. I scheduled them for Monday. Needed a new system that was installed the next day. Everyone at Goettl was great! They even worked with me on a payment plan and found the best financing for my budget. JJ

Once I made the appointment online, communication and confirmation emails and messages helps confirm when the technician will show up. The tech was friendly and took the time to do his job, even though it was getting late in the day. He was transparent with his assessments and made his recommendation for repairs, which made it easy for me to make a financial decision. The only bad part was the tech did rush the last part of the cleaning and missed one side on the unit. But it was a long day so I can empathize.

Had some issues with my air conditioning. Jamie De la Rosa was my service technician. He explained what was wrong with my system. Showed me what needed to be fixed. He answered all of my questions. Gave me options that I understood. He was extremely professional and knowledgeable about all aspects of my air conditioner/heating system.

A visit and evaluation was made and I was charged but no resolution was made. It was accessed that the job could not be performed because the tools were not on hand. I was also informed that if that was the case then the 89 charge would not be needed but I was still charged. I clearly explained the situation on the initial call. If it was clear it couldn't be done based on that conversation then I would not obviously used the service or required the visitation. I cannot review performance of work because no work was done.

I was appreciative that Goettl was able to do a same day service call. I also liked that on the website it said no charge for the service call. Chris Rios was my technician. He was professional, prompt, and answered all my questions. I was given several options and I am overall grateful for the service.

We love Goettl! Every tech we have worked with is very nice, very thorough, well trained and does a great job. Jackson was very helpful today with performing our AC/HVAC maintenance. Absolutely recommend!

had a clogged drain pipe, main drain, Tech came out to Diagnose the issue found a busted hanger under the house causing the pipe to belly in one spot. The tech recommended the entire line be re-piped because of this and left, charging $89 to come look at it and not clear the clog with an estimate of $2,567.50 to repipe a main drain that is only 2 years old, spent $45 on amazon for a 30' drain snake and hanger material and conducted the repair myself. Defiantly would not recommend and wish I hadn't payed for a company to try to shaft me.

Goettl is always super responsive, easy to communicate with and helpful in explaining the problem and work that is being done. Chris Rios, the tech that came out to assess the problem, was polite, professional and helped explain the problem and walked me through the options for repair. Always appreciate the extra care they put into their work! Would recommend.

Chris Rios was very professional and knowledgeable. Was able to diagnose the issue quickly and accurately! Definitely recommend to anyone. Thanks Chris!Update on 24Mar2023: had Kenyette AC professional come over for my AC maintenance. Another professional and kind encounter from Goettl technicians. Highly recommend using them!!!

I'm leaving a 5 star review only because that's the max allowed, it should be a 10 star!We had Goettl out for routine service on our HVAC system. (it's about 6 years old, but with Goettl maintaining it, it's running like a champ). The house itself though, and ducts, are 50 years old and having issues. Goettl cleaned them up, replaced the plenum, sealed it all up and added an antimicrobial UV light to boot and now we're like, what pollen? :)Thanks y'all!

A/C was freezing up. Called Goettl. Scheduled an appointment for the very next day. Communication was very clear. Joshua showed up exactly when he said he would. Quickly diagnosed and fixed the issue with the A/C. Courteous, professional, clean, and on time. NOT a former federal inmate. Less than 24 hours from start to finish. What more could you want?

Jackson was extremely nice. The initial greeting and the surprising gifts were impressive. He was knowledgeable and explained the entire repair process as he was fixing the clogged AC pipe. He had a pleasant conversation with my wife as well. Overall, excellent experience!

I had an excellent experience with Jarrod from Geottl Air Conditioning last night when he came out and did the “Rejuvenation” treatments to both my A/C units. He was polite, professional and extremely knowledgeable regarding my two systems. I highly recommend this business and Jarrod!! Thank you!

From taking my phone call at 10:00pm last night, to getting me scheduled right away, to the technicians, Joshua and Eben, providing stellar service - this is everything Goettl promises to be and they more than delivered, going above and beyond. I was so impressed, I signed up for their annual service plan right on the spot. Can't imagine ever using another company.

This company is amazing! They were so informative, and kind. Chris Rios was very professional, and so calm around my dogs. He answered all my questions, and even gave me some tips on how to keep the AC working longer.

Chris added freon to our split in our sunroom and explained its function to us. Nice and cool out here now! Very professional, competent, and friendly. We are indeed very happy, happy, happy now. Great service experience and we will use Goetl again!

Working with the Goettl staff was very positive. We got quick responses to our requests and a fair quote for the repairs. Codi and Jacob did a great job on the ductwork. They are hard working and professional. This is the best HVAC staff I have ever worked with. Thanks Goettl!

Placed a service call for a running toilet. Waited a week for the appointment & was given a 2 hour window, 9-11am, the day prior to the appointment. Service technician showed up right at 9am, spent a few minutes determining we needed a new flapper, then told me I was his first call of the day & his truck was completely bare, so he needed to drive 25 minutes back to the shop to get a flapper. Spent 45 minutes waiting on him, he was in and out in 2 minutes when he got back.Being his first call of the day, I’d expect him to show up with a fully loaded truck, or at least a flapper for a running toilet call. I would have preferred he made a quick trip to Home Depot instead of across Austin to the shop.It was just an annoying waste of an hour of my work day. Called to leave feedback as well & the receptionist was super nice.

Goettl was very easy and quick to schedule with and I especially like the text alerts they provide with status updates, and that you can text them on that same number. Richard A. repaired a clogged kitchen drain line, a clogged bathroom sink, rebuilt the drain line and also repaired a toilet that had a broken filter. Everything was repaired quickly and professionally. Richard took the time to educate me on the issues and how I can maintain my pipes to mitigate against future issues. I will use Goettl for all my future plumbing needs!

Jackson Oviatt provided us with Superior service. He was knowledgeable, friendly, and honest. He was great about educating us on our AC unit. We highly recommend him for any of your AC service needs.

Richard A. from Goettl come the other day for a plumbing/flood inspection of our home. This is a free service if your a member of their Saide club. He was through and explained in lay terms what he was doing and what all his recommendations were. He checked the pipes and flushed out hot water heater for free. Richard seems knowledgeable and professional while still being super friendly.

Would highly recommend, once they came out (RJ) was extremely professional in resolving our issues and making sure we understood all solutions. We had another company fall through and this solution they gave was over 2k less! Only deducted one star as they needed to reschedule twice

Gustavo and Ramiro came by, took out my old system, cleaned everything, and installed a brand new HVAC system with all tubing and lines and new thermostats and they did it all in about half a day! Amazing quality work and great customer service! If you need HVAC work, call Goettl and ask for Ramiro and Gustavo by name, they are the best techs I've ever run in to! If I could give them 10 stars, they'd get all 10! Very happy customer!

I called Goettl same day my system stopped working on me. To my surprise they said they could get me in same day, but I would have to wait 5-6 hours. (Not bad considering it was same day). Not even 1 hour later, Jarod, who is one of their technicians showed up and was helping me with my issue. He quickly diagnosed my systems problem and gave me solutions to keep my system running and operating as it should be. I have 4 large dogs, so my system was dirtier than usual. No short cuts were taken, Jarod did everything correctly and helped me in every way he could. Many things he showed me, I was completely unaware of. I would use this company again and do highly recommend them.

I was having issues with my AC System occasionally freezing up, and booked their $129 maintenance special. Their technician, Chris Rios, came out the following day and gave the whole system a good looking over and cleaning. He found the issue… which was an old filter that had somehow gotten jammed up into the blower unit, restricting airflow. Chris shared the results of all his other findings as well, and advice going forward. It was all very professional and prompt service. I’ll definitely call them again if I ever need HVAC service.

Goettl helped us with AC and Plumbing issue for the past few years. They are very professional and quick. Chris Rios from their staff really helped to solve our AC issue this month in a very timely manner. He was quick to diagnose and solve the issue. Highly recommend to use the company and ask for Chris.

Quick water heater replacement when our old one started leaking. Thank you to Chris and Will for the professional install with a smile! I will definitely call you with future work when it arises. Appreciate the nod to Military service!

Antonio was unbelievably diligent to determine the root issue of my shower problem and make sure the issue was fully resolved before leaving. He was very professional and did high quality work to fix our guest shower the morning Thanksgiving guests were set to arrive. Thank you Antonio!

AJ and Cobi serviced our air duct system with a thorough cleaning. Both guys were courteous and respectful. Did an excellent job in showing me before and after pics. And took the time to show me the work that was done. Definitely recommend.

I had a gurgle sound coming from my sink. Tech was able to figure out the root of the issue, tell me my options and quoted me for the repair. He was very personable and listened. I was so pleased and will no longer have an annoying sound from my kitchen.

Highly recommend this company, We had no heat this morning and they was able to come out same day. Jared was awesome!. He did a diagnostic on my system. Found the problem and got everything fixed within a hour.

Ken the plumber came out to do an inspection and service on plumbing work. Great service and very informative on everything he was doing and what it meant for my plumbing system.Kenyatte also came to service the air conditioning, explained everything thoroughly, and even highlighted some potential issues I didn’t know about.

Had my AC go down suddenly and called to have it serviced or fixed. They were able to get on it quickly and Chris Rios did a good job explaining what was wrong and game me good options to fix the issue. He did a good job fixing things and knocked it out fast.

We have the Goettl service plan and are extremely pleased. We have referred them to friends who are also happy. Professional, timely and thorough. Great organization for heating and plumbing needs!

Goettl recently replaced our upstairs AC unit, furnace and duct work; and were very pleased with their service. They were able to perform the work the day after finding mold in our duct work. AJ and Cobi were beyond professional, worked incredibly hard, and did quality work. There were a couple other technicians that worked on the job and they were super nice as well. Our HVAC system is working far better than the old system.We also use their HVAC maintenance program and are very happy with it. Every time that we have had a problem they have somebody out either the day of or day after our initial call. Our technician, Chris, is also very professional and easy to work with. They obviously focus on hiring quality people because their service is always outstanding.

UPDATE: After I initiated follow-up with Goettl, I was finally contacted by a manager. He took my issues very seriously and dispatched a senior installer to remedy problems with HVAC system, as well as coming to the site himself. He was very concerned with customer service failures, and promised to address as appropriate. While I am satisfied with the outcome, I would still be reluctant to refer others to this company based on cost and support. I have increased my rating from 2 stars to 3 on this basis.*****Goettl is extremely expensive, and for the money I would expect the absolute best care and maintenance. Sadly, I regret my investment with them. My HVAC has never been the same since I completely replaced it, I've had chronic problems with upstairs unit, and while I am bombarded with schedule your maintenance, emails, the left hand does not seem to know what the right hand is doing. Most recently, a team came in to repair some faulty duct work, completely hosed up the ducting so the downstairs unit cooled to 65 degrees and remained there, and the upstairs unit was at a balmy 85 degrees. OOOOPPPPS! When a tech the INSTALLERS requested came to pressure check, he found the ducts had been installed reversed. He did a temporary repair FRIDAY, told me someone would contact me Saturday or Monday to schedule proper repair. I contacted Goettl 10 am Monday, having not heard from anyone...and it is over an hour later and I am STILL WAITING. If I didn't have so much money invested with them, I'd absolutely pull the plug, and may yet. Meantime, I DO NOT RECOMMEND THIS COMPANY TO ANYONE. Find a local company that cares about keeping your business in the long term, and takes pride in their work.

Just moved into a older house, I needed to make sure the plumbing was working properly, and I called in to get scheduled for a estimate Merissa helped me over the phone get set up for Sadie membership and while they’re out here I got quotes for a tub replacement. Great service 10/10 recommend

Chris Rios have been amazing. Professional and helped us understand the issue and make repairs on the same day. They showed up within 4 hours of me calling

Joshua with Goettl Air Conditioning and Plumbing was very professional, knowledgeable and courteous. He showed up when he said he would, inspected my unit and explained to me a couple tweaks I could make at home that would improve our AC efficiency. He quoted several options for different services and products Goettl offers that he thoughts would be of use for us and was not overly pushy in any way. A true gentleman and a professional. I will definitely have Goettl out for future AC and Plumbing needs!

We've used Goettl for a couple years now. They installed our new AC system about 3 years ago, everything is running perfectly. We also use them for twice a year checkups, once in the spring for cooling and once in the fall for heating. Always ontime and very professional and thorough. I highly recommend their services.

The whole experience was professional; Chris Rios came and inspected my heat and air system which imo was shot, and it was, got my old unit running so I could get some relief from the heat and humidity. He didn’t have to do it, but I was sooo glad he did. He ran through my options; repair or replacement and pros and cons of each. Very thorough.Next was John with financing. He was patient and helpful with finding me the right package.Juan Falcon and Carlos were the installers. Arrived early and worked until the job was done. Cleaned up afterwards and left it like they found it.Overall a great experience.Thanks Goettl!

Goettl was fast and responsive when called. Joshua was great, friendly and explained the process he was taking to check my unit. Will definitely contact in the future.

Absolute professionals, thorough, accurate, fair pricing, flexible, thoughtful and their staff is amazing from staff that visit to the dispatch! Special shout out to EBEN, who was incredibly helpful and thorough evaluating the entire system. Great company.. cannot go wrong with them!!! Highly recommend them.

My wife & i want to express our extreme & most profound appreciation for Mr Jarod Wallquist. He has completely satisfied us with his wealth of knowledge & high level of professionalism. Thanks to Goettl for such fine personal. We hope to continue being your customer with pride. Thanks again, Ben Sanchez.?

Satisfied with the service. They ran late but let me know. Jackson was great, did his thing explained my system to me way better than my last AC tech. I'll use them again

I have been using Goettl services for two years now, and I’m so happy they now have a presence in Austin.Adam arrived earlier today for the HVAC maintenance on time, he was professional and explained everything to me, and finished his work pretty much in the window he quoted me.I appreciate the excellent customer service and professional technician, like Adam, who make customers like me happy!

Wil replaced our kitchen shut offs. We had a leaking one and he did a great job fixing the issue and putting our mind at ease. He is efficient and so personable.

We had Antonio install new fittings for our stove range. He was quick, great customer service, professional and very knowledgeable. He answered all my questions will definitely recommend!

I called with a clogged main drain off of my air handler. Jackson was there in 20 minutes, fixed it, and taught me how to handle it if it ever happens again. Great service and very knowledgeable

The service Joshua provided was incredible. He was informative, knowledgeable, and kind. He offered the services available to fix our issues, with respect to our current situation as new homeowners.

Goettl does great work! The HVAC guy Josh T does great work. He is very knowledgeable about what works and what doesnt...he helped me get set up with great AC. Also Andrew S does great Plumbing work. He is fast and efficient!

Chris Rios came to help diagnose a HVAC problem. He and his co-worker, Kenyata, were very friendly and professional. They did a thorough job of investigating the problem and giving us options. I really appreciate their can do attitude.

Just moved back to town. I called and spoke to Merissa she got me set up with the Sadie membership and I get 10% off repairs. Goettl had a great Google rating and I see why with the customer service I received over the phone.

Our AC stopped working later in the evening. Called Goettl and they were able to send a technician! Jarod W came after dark and was able to look at our unit. He was friendly and knowledgeable. Showed us what steps we needed so keep our current older unit instead of a costly new one. We even signed up for routine maintenance so keep our unit for a long as possible. Unfortunately it was an electrical switch problem and not our AC so we had to call an electrician.

Jarod and Mike with Goettl were absolutely amazing to work with. Jarod quickly diagnosed the issue and it wasn't easy. They were able to work with me on finding an affordable system and it was at an unbeatable price. 100% will use them again!

Joshua Toungate was very knowledgeable and responsive. He also answered all my questions and changed my air filters as well.
I was very pleased with the service today!

First time using Goettl and I am very happy with the service. I will be calling them again for future service need. Jackson was very friendly and thorough. I highly recommend Goettl.

I recently had the pleasure of working with Merissa Scott from Goettl Air Conditioning and Plumbing, and I must say that I am thoroughly impressed by her exceptional service and professionalism. Merissa went above and beyond to ensure that my HVAC system was properly installed and working efficiently, and she was always available to answer any questions I had throughout the process.Merissa is not only highly skilled and knowledgeable in her field, but she is also a pleasure to work with. Her friendly and positive attitude made the entire experience a breeze, and I felt confident in her ability to get the job done right the first time.Overall, I would highly recommend Merissa and Goettl Air Conditioning and Plumbing to anyone in need of HVAC services. Merissa truly embodies what it means to provide outstanding customer service, and I am grateful for her expertise and dedication to her craft. Thank you, Merissa, for all that you do!

Used for maintenance and recently to replace my HVAC system. The replacement of old unit and installation of new unit by Gustavo and Ramiro was professional, clean and courteous.The diagnosis and repair by Jarod was positive as well. He was patient with us even when the management did want to upsell their products. We managed to agree on a price for system/unit replacement.

Adam came and looked at our HVAC unit after it shut down on us. Adam arrived on time, informed us what the issue was and thoroughly took care of the problem. Great service!

Eben and Jarod were great! They were friendly, informative, professional and even played with our dog while they were here :) I would definitely recommend their services, thank you both!

Ebon was very customer centric and responsive to my questions and concerns. He laid out all my options in a well reasoned manner. I appreciate the professionalism he demonstrated.

Our technician, Jarod was very polite and professional. He was honest with us as well. If we ever have a problem, I would like to have Jarod to come back.

Joshua did an excellent job repairing my system. He was knowledgeable and very thorough. He refused to give up on getting to the root of my heat pump issues. Thanks!!

At the end of the day nobody likes to hear that their unit needs a major repair. That aside the price was competitive, well within the average, the technician was awesome and explained everything that was going on and the game plan to get it resolved.

Chris Rios with Goettl came out and took great care of my unit. Had great recommendations on how to ensure my unit runs properly for years to come!

Eben Moreno was excellent and he was really helpful in explaining the problems I had and was highly knowledgeable. He was patient to hear all our questions and was addressing them.

Gustavo, Juan and Jonny did a great job installing my new HVAC system! They were prompt in their arrival, respectful of my home and kept me updated on where they were in the installation process. Gustavo and Team completed the entire installation process in just one day. Before the crew left they walked me through the install of the system, ensured my smart thermostats were setup and working and cleaned up after themselves. The entire process from my first call for a quote, pricing and installation was easy and clearly explained. I’d recommend Goetll.

We had a clogged kitchen sink, and the service man was professional, courteous, and knew what he was doing. The best part is he cleaned up his mess.

Jarod was very professional and explained the issues with our HVAC. We indwrsrans the issues with the system clearly and knownthe options we have. Happy to understand the options and we will make the right decision for us

My fellow veteran was awesome. and did a phenomenal job. Very friendly, very knowledgeable. Listen to an old man babble, but the end result with this guy needs a promotion a pay raise and anything else you can give him. He knows what he’s saying, and he says exactly what he’s going to do. I’m proud that you have someone working for you of this caliber.

Jesus Gloria is an excellent example of customer service. He was very friendly and thoroughly explained the pictures he took of the system Gorttl put in last year. He made sure we knew how it worked and offered preventative maintenance tips!

Our tech Jared was professional, fast, and gave us a fair estimate. I would highly recommend Goettl to anyone who is tired of fixing other companies problems.

Abdiel came out and conducted a thorough rejuvenation maintenance. He is very knowledeable and informative. He inspected and explained in detail what he was looking for. He identified and recommended actions to ensure my HVAC was running at optimal performance.

Mercedes was very helpful scheduling my HVAC repair. Jackson was on time, professional, and did a great job fixing my AC issue! Happy with this service.

Excellent Service. Eben and the folks at Goettl we're extremely responsive, communicative, and quick to solve an issue our previous service company could not. Thank you all soooo much!

Richard A was awesome. He explained to us what was needing to be done. He just didn’t tell he showed us. Thank you for sending a very professional young man. I will be using your company again in a he future

Goettl always gives their best when it comes to service, that's why we always stick with them from HVAC system to A/C repair and vent cleaning. Just had our maintenance today and Kenyatte was very professional, was on time and as usual Goettl exceeded our expectations.

Joshua & Jackson came out to give us an estimate & were very knowledgeable, thorough and friendly (even to my dog who wouldn't leave them alone ☺️). My husband and I will be looking at the estimates tonight & feel very comfortable calling to schedule HVAC work soon!

If you want a friendly, affordable job done from a super knowledgeable technician who respects wat the customer wants, I highly recommend you call theses guys and ask Jarod Wallquist to be the guy the send to you. Excellent service, from a company who's been around since before the depression.

Joshua did such a great job! He explained everything to me very well and really cared about the job he was doing. I'm very satisfied with my service today!

With summer coming up it’s hard to ignore that the air conditioning needs to be working properly with the heat in Texas. It’s always frustrating when you need to get repairs done but I spoke with merissa and she informed me about the Sadie club membership and with the benefits from it she really helped turn my day around!

Chris Rios came today to check out our strange heater dust mystery. He was great and thorough. Five stars!

Service was Amazing !!! Called and needed help to get AC running and they set up for service right away. 30mins later Kenyatte showed up and took care of everything and explained everything that was going on. GREAT SERVICE and he wasn't rushed and took the time to explain. Always Amazing service ...LOVE THIS COMPANY !!!

Joshua Toungate came and fixed my air conditioning and it was the best experience I've ever had, and I've had a lot of them ranging from bad to worse. He was very polite and professional, and was able to get my system working without costing me an arm and a leg.

Billy stopped by and went through everything. He was helpful and efficient in understanding our situation. We appreciate him coming out today.

Had a service call with Merissa in office at Goettl and her customer service was 5 star. Appreciate her helping me with my City Club Membership.

Very Professional service. Eben was a great tech, explained everything in detail and was a pleasure to work with. These guys are great.

Aj and Jacobi provided my service today and were fantastic. Would absolutely recommend Goettl and these two gentlemen to anyone with AC/furnace needs.

Kenyatte Jordan did a great job on Paula Levy home explained everything to her very professionally and broke down everything that was going to be done, to where we understood. JIGH RECOMMEND this tech for future inspections.

I just had the nicest guy, Joshua come to do the heater inspection at my home. He went above and beyond his scope of work. I'm really grateful.
He was very professional and timely as well!

Eben did a great job for us. He was quick and efficient. He had good recommendations and got us fixed up fast.

Next time I request a repair I will definitely only be requesting cobi he was amazing awesome customer service I definitely recommend him if you need any assistance with your AC repair

Will arrived well within the estimated
time. He was very professional and took time to explain the problem and fixed it. Will is an asset to your company. Thank you Will!!
Ms. Della

Jarod did a great job with assessing our ac issues. Would highly recommend them. Jarod was courteous and professional throughout the process.

Merissa Scott was very helpful and very professional in getting me what I needed! 5 star all around, I would recommend this to anyone who is in need of heat and air !

Merissa was super patient and made sure all of my questions got answered. Not only did I get my HVAC repaired but was also able to help my friend get their toilet fixed. Thank y'all so much!

I love Goettl! Jackson was kind, informative and very thorough! So happy I called Goettl!

Richard was a really nice young man. He took his time and walked me through his planned diagnosis of the problem. I am planning to have them back to jettison the main.

Super quick and professional, Chris handled my faucet issues in a matter of minutes. Very satisfied and will use this company again

Tecksas is gonna Tecksas but Jackson made sure I didn't die from heatstroke. That's a good thing! Super helpful and friendly.

Very satisfied! The technician, Chris came to access why our a/c was freezing up. After accessing he said the coils were really rusted and corroded. They were too brittle to clean because of the constant freezing and thawing. He did a freon check and said there was definitely a leak. We decided to replace the entire unit. Between him and the team at goettl they worked hard on finding the right financing plan that we could work with on our budget. Thank you Chris, Juan, romiro and the Goettl team.

Jackson was amazing! He was professional and explained everything going on! I highly recommend Goettl!

I called goettl to sign up with the Sadie club membership and spoke to merissa she was very helpful and I appreciate her service and help and information about the company thank you..

Adam from ATX was so helpful! He helped me solve my problem, guided me through the steps and was empathetic along the way. I would use their service again.

Joshua was an excellent candidate to fix our ac unit problem in no time. He showed up on time was nice and respectful in our home.

The entire process today was all about the outstanding customer service! Every single person was wonderful to work with from the beginning, but Jeremy was top notch. He was friendly and down to earth and very knowledgeable. He explained everything and was upfront and honest. We ended up having to replace our unit and they are coming back out tomorrow to install it which is great turnaround time. So far it's been a good experience and I recommend this company. If you need a tech, ask for Jeremy!

Goettl has always been fair and professional. Bo was the person to help diagnose my recent AC issues and was very knowledgeable. I recommend thier service to any looking for a good company.

Josh was great at explaining the issue and quickly had it diagnosed and our HVAC system up and running

Chris Rios showed up on time and was very professional and knowledgeable. A complete check of the A/C was done with a complete explanation of the system. I recommend this firm.

Jarod from the Austin location came out and more than professionally represented Goettl. He diagnosed and stuck with us as we made the decisions to complete our service. I can say that he was without a doubt the reason we chose Goettl for our system replacement. Honesty goes a long way and he got us the best price for the system we needed.

Goettl is always great. The techs are always very knowledgeable and very friendly and very straightforward. I've been using these guys for years and never once have I even had the smallest problem with getting things fixed.

Cobi, AJ, and Will did excellent work with the duct and coil cleaning as well as the water heater install. Would 100% recommend them

I called Goettl since the house I had purchased had been serviced by them, I found their sticker on my unit. I was having a problem with my air conditioning, and it being real hot here in Texas, I needed someone to come out and diagnose the issue. Luckily, I was able to get a service call within an hour, which I thought would be near impossible.Joshua showed up on time and was very professional. He took his time and answered all of my questions and explained some things I didn't know but definitely needed to be taught. He was patient and very thorough as he looked over the complete system to diagnose what the issue was.When he diagnosed the issue, he explained it and gave me an estimate for repairs. There was no pressure or hard selling for me to repair the issue. In fact, he told me that I could think about it and talk it over with others, if needed. That right there gave me a sense of relief as to what needed to be done. Suffice to say, I asked him to do the work.After okaying the repair, Joshua mentioned that he always carried these types of parts, which were needed to fix my unit, in his vehicle, which I thought was lucky for me and very pro-active. I was very thankful that he could do the work while he was here and I wouldn't have to wait and reschedule it for a later time.Once the work was completed, Joshua cleaned up and made sure all excess debris was removed. In addition, Joshua took pictures of my system for my profile, so that if there was any other issues in the future, a technician would have the most update information needed. Joshua also took before and after pictures of the unit and parts for my information and emailed them to me prior to him leaving.If I could give Joshua more than 5 stars, I would. I can't say enough about him, his responsiveness and professionalism were excellent.I will use Goettl again, as I signed up for their Sadie Guard Dog Protection Plan so they could continue servicing my unit and I won't get any surprises in the future.I wholeheartedly recommend them for your HVAC, Heating and plumbing needs.

Eben was great and knowledgeable in getting my AC up and running even with the age of it ( almost 40 years!!) I would recommend them anytime!!!

Called Goettl AC for maintenance of my Bryant unit because of the great reviews, and now I know why. Their office called to let me know they were running a little behind - which is excellent customer service. Usually I'm the one that calls a service company and asks for an update. Adam arrived, and he did a very thorough job, while answering all my questions about what he was doing and why - I always have questions, I like to understand things. I have joined their Sadi club and am very glad I did. VERY pleased with the customer service. Great company - obviously concerned about customer service and hiring quality people. LOVE IT. Much appreciated Goettl!

Jared was great with his service and professionalism. I will continue to work with Goettl for my HVAC needs.

Jeremy “Bo” was fantastic as was my experience with this entire company. My husband and I recently purchased a home and 3 months later our HVAC stopped cooling. They were able to get a technician out the next day and the service was wonderful. I appreciate he took the time to explain the issue as well as evaluate the other components. All in all I highly recommend them and will definitely be using them going forward.

We have had an excellent experience with Goettl and our technician Joshua..Great customer service, friendly and very thorough. He made sure I understood everything and the options available to fix our HVAC system. Would recommend to anyone with HVAC issues.

They really got to our house quick, the guy was very professional and did a great job. Even ran a camera down drain after unclogging . Only thing that might have been better is if he had an end piece on the end of his snake. Possibly would have gotten more roots out.

The only reason I am giving 3 stars instead of 1 is because of a tech named Bo. Our installation was a disaster. We contacted Goettl after it was “complete”, to let them know about the issues we were having. Bo showed up the next morning & worked the entire day fixing everything with a positive attitude & strong work ethic you just don’t see much of today. He gets 5 stars from me!

Jarod received the dispatch to come out to our location remove a faulty thermostat unit and replace it with a new digital one. After installing the new thermostat, Jarod went into the attic and thoroughly inspected the HVAC duct and ventilation system. Afterwards, Jarod gave us a detail review of the faulty system with photos. We appreciate the review and insights, so we know what to be cognizant of in the future. Jarod was also kind enough to offer his services should we encounter future problems. GREAT JOB, JAROD!!! THANK YOU!!!

Jackson was an excellent repair person! He was respectful, polite and knowledgeable. Would use this co. again.

Christian Schuck was awesome! He was pleasant, knowledgeable, respectful and professional. He answered all of our questions and made us feel confident in his workmanship. He took his time and fixed our AC system. We recommend Christian and Goettl. They get it done!

Very professional and quick service from Goettl. Chris was very kind and explanatory with a drain unclogging.

Goettle came out to my house and did a complete inspection on my heating system and recommend what it would take to get my system in top order. Billy was very informrd on what caused the problem and what needed to be done.

Jackson was amazing and very informative and he helped us a ton. We will be lifetime customers.

Eben Moreno did a great job and informed us about system and what need to do to last thru the summer

Eben was here today and did an awesome job! He was quick and made sure our AC unit was good to go!

The technician Wil came out today and provided excellent service. The problem was taken care very quick and iwas able to get on with the rest of my day

Very pleased with my technician Joshua Toungate. He was knowledgeable, courteous and on time

Chris Rios and Kenyatte Jordan we earlier than promised and very professional. They solved my problem expediently and to my absolute satisfaction and delight!

Jarod is excellent. Exreamly knowledgeable about all aspects of HVAC. He is also a pleasure to deal with. Do not hesitate to use this company.

They will push your maintenance appointment at the last moment for an emergency/more money appointmentI got a year of maintenance for free for this happening more than once with me..and guess what happened today after making an appointment weeks in advance. Basically 1.5 lhrs before appointment I'm rescheduled for other appointments.

Chris Rios was my service tech and he was one of the most knowledgeable AC professionals I have ever dealt with. Ask for him by name

From scheduling to the appointment, the folks here were extremely helpful and honest. Our central AC has gone out during 100+ temperatures and they were able to move up our appointment to same game from 3 days out. The tech even arrived for the appointment a little early. Due to the issue being major and covered under our builders warranty it would have been extremely costly to have Goettl repair. They gave me transparent and honest advice to go through the warranty to make sure I’m not incurring a huge cost.

I called to have them come out and check my water softener for problems they booked the appointment two days later showed up on time their representatives were extremely thorough and professional I ended up needing a new system they gave me a fantastic quote they installed it two days later they were a pleasure to work with I would highly recommend them to anyone looking for these types of services

Jeremy successfully troubleshot a 2nd/overflow drain issue to being the pipe not having enough drop over the run. After some 9yrs, it had settled and Jeremy figured it out…kudos to him!

I had the best and quickest service Carlos Juan Ramiro Gustavo Jonny all were very helpful love this company and I would recommend every time

Three weeks ago I had a sicking feeling in my stomach when I realized that our A/C was not working. I went outside and the line was frozen so I resigned myself to a very expensive repair job. I had had my system looked at a few years back by Dayton, and they were great then. Just a blown capacitor on the compressor outside. At 17 years, I was sure the A/C was shot. I called out Dayton and they had a technician there that afternoon. He quickly diagnosed the problem was with the fan, another blown capacitor. Just this time I thought it would be good to get some estimates for a new system. I had had some companies come out and try to sell me a 14 seer system for over 10 thousand dollars. Turns out the sales job was just that. Dayton never pushed me to get a new system. When the tech walked me through the estimate for repairs which was only 300 dollars, and then what a new system would cost since it was 17 years old. It turned out the new system was half that cost of what the other companies wanted. I decided to go with the 17+ seer system which still was still substantially less than what the other company was trying to charge for a 14 seer 3 ton system. I even have a WiFi thermostat to boot now!Instillation only took a few hours, and now my house has been as cold as I want to make it for three weeks. Nothing like the peace of mind that the A/C is not going to go out in the middle of a Texas summer! My entire family has used Dayton for years. I wish all companies had the same service! Thank you Raul and the guys for an excellent job!Sadly our experience with Goettl has not been the same. They are courteous and prompt but that comes at a premium price. They will recommend and the most expensive option which in my opinion exceeds the price of their competition. It is clear they are a large company.

Juan and Carlos were awesome, very professional, fast and on time… great service

They came out to replace wood floor under my ac unit (water damage made the old one soft). Mechanically everything looks good. The issue is the finished product. They had to remove door sill to get unit out of closet and they never put it back!!! To make it worse they took pins out of hinges to remove the door and I can only find one pin. For a company that says the policy is the right way I have found too many short cuts to truly beleive that. The guys were nice and the AC works but the job is certainly not finished!Update: Goettle reached out to me personally to correct the issue. Maybe they should be 4 star because I had an issue but I decided to give the 5 because the company at least made it right by sending a crew to put door back up and get a new hinge to replace the missing one. Will inspect final product this week (been busy) but assume all is good if I don't update this post.

Carlos F and Juan H did an awesome job highly recommended!!
Very professional and knowledgeable

Kenyatte did a fantastic job. Explained everything that he did in a professional manner. Highly recommend Kenyatte for rejuvenation service!

Chris Rios was the tech that helped me and took his time explaining the situation going on with my AC unit. Truly appreciated the level of service and professionalism he provided.

Richard is the best. He has done multiple jobs for me and I'll never ask anyone else.

Really professional and great service, technician Richard was very responsive and cared about providing most effective and better solution! Definitely recommend.

Joshua came out and did a thorough inspection of the heating systems. He explained everything clearly and laid out some options for me to consider.

Chris Rios was awesome to us. He was friendly and helped me understand the system better so I can take care of it more myself. I appreciate when a technician takes the time to explain things and give tips and tricks.Goettl responded quickly and got our house livable again very quickly. I'm now going to be using them for all of our AC needs and will probably use them for plumbing just due to how professional they were.Definitely call them if you want a group who's just going to get the job done quickly, professionally, and at a good price.

Our technician, Kenyatte Jordan, was very professional, personal
able, and capable. Thanks for getting my
AC back up and running!

Joshua was fantastic. Thorough and knowledgeable. Uncovered issues another company missed just a few days before. Prices were higher but so was the quality of the service. Very worth it.

I had heard the radio ads for Goettl for multiple months that sounded a bit too good to be true, but when one of my A/C condenser units began making noises it shouldn't, I thought I would put their ads to the test.I have to say that after the Goettl Technician (Chris) showed up on time, and very professionally and efficient fixed the issue as well as performing a Semi-annual maintenance service on my other 2 units, I was quit impressed. Chris was very knowledgeable, diagnosed the problem quickly, answered all my questions and offered several very useful recommendations on future system usage.I have to say I was quite impressed and pleased. Very nice job, and an easy company to work with, from the booking/scheduling folks to Chris. I will be using Goettl in the future.

Chris Rios, our service rep, was friendly and informative. Plus, he gave stuffed animals to our kids!

I called to schedule an appointment to have my A/C fixed and the person I spoke with (Lisa Lott) was so helpful & friendly! We got scheduled & taken care of quickly, and once my system was working properly again, they did the annual maintenance on it as well! Very efficient & friendly staff.

Air conditioning stopped blowing cool air. They prioritized and got someone out same day , over 100 degrees. Kept us informed through the day until they arrived. Issue fixed in 1 hour!! They live up to their reputation and exceeded my expectation!!

I called this company on Sat July 2nd after my home warranty American Home Shield couldn't find anyone to send out to fix my AC, but Goettl sent out tech Dave. He came, on a Holiday, he was professional, had a great attitude, very helpful and explanatory and did what he could to get my AC up and running. He came back the next day to complete the task as businesses were closed for July 4th. He was the most pleasant tech I've had the pleasure of meeting and working with for years. This company was a life saver. Thank you Goettl and A/C tech Dave!

AJ and Cobi did a great job knocking out the repairs and upgrades needed. This is the kind of service that is the reason we chose Goettl.

I used the services for getting my water softener installed. It was very easy to do business with them. Competitive pricing, along with professional and reliable staff. Interaction with each of the staff members was very pleasant. They were polite, professional, and helpful. I would recommend this business to anyone who needs plumbing service.

We are very happy with Goettl! Yesterday (Thursday), Chris Rios came out to give us a quote as our A/C died on Monday. He was on time, courteous, professional, and he knew what he was talking about. He listened to us and what our needs were. We decided to go with this company on the spot after having others come out and give us quotes. Once Chris realized we would be spending another night in our hot house, he went out and brought us a loaner portable a/c unit. Today (Friday) I am happy to say that we have a new unit and all is right in our world again. The guys that came out today to put the system in were also very courteous and professional. They were on time and cleaned up after the work was done. Thank you Goettl!

Christian Schuck was such a great representative for Goettl! He inspected & cleaned my system & gave me several affordable options for my duct repair. And, was willing to work within my budget. Thank you!

Chris Rios was great! And the annual service membership is a killer deal.

Chris Rios was extremely professional, efficient and friendly. He explained the diagnostic information for my A/C unit in terms that I could understand and he was patient and super helpful when it came to relaying that information to my home warranty company. I highly recommend Goettl and I will only be using this company moving forward for all of my A/C and plumbing needs.

All I can say is call Goettl Today!!! I had four other companies quote me that were around the same price but couldn't compete with the extra amount of services offered by Goettl. Bo was my technician he was very personable and even more knowledgeable he made me feel extremely comfortable through the entire process. All I needed was a motor Replaced in an outdoor unit and they looked at both units inside and out. They are impressively thorough with the links they go to check every detail of your systems. I would highly recommend Goettl to any and everybody who needs any type of AC heating or plumbing services, they went above and beyond what I had expected. I'm sure every technician is great but I highly recommend asking for Bo and you will be happy you did!! Thanks to Goettl and KVET 98.1 for the recommendation, the commercials were right!

Our tech Jarod was extremely helpful. Our property managers are impossible to get in contact with, but he made it bearable. He did most of the communicating to make it easier on us and stayed helping us for as long as he could (until our property management office closed). I would give him 6 stars if I could and I wish our management used this company instead of dumb fast ac.

Our condenser motor stopped working during the hottest week in Texas. We called everywhere and no one could get to us till after the weekend. Called Goettl and spoke with Alexis who was helpful and found someone who could come the same day, worked with us as renters. Jeremy was the BEST mechanic! He was so kind to the fact our daughter was sleeping, and worked with us to get the best repair. Jeremy was the best!

Chris Rios came out today and was great. Explained everything thoroughly. Nice to chat with.

They were amazing! Jeremy was so great, helpful, informative and so professional! He was able to quickly diagnose the issue and make sure our home was cool just in time for our twins to head to bed! Wouldn’t ever call anyone else!!

Ken was prompt and congenial. He was professional and explained everything well. U am very happy with the great service.

Jackson arrived at my house on time and asked if there were any issues he needed to address, besides the routine Spring maintenance he was scheduled to do. Once I let him know I had no other concerns, he promptly began his work. After he was done, he recommended an upgrade to improve the air quality of my home. Overall, Jackson was professional, courteous, knowledgeable, and thorough. I will definitely continue to work with Goettle for my future AC needs.

Jared the tech came out and took care of a call on Saturday and was the nicest guy ever! Thank you for helping us!

Kenyatte jordan was our inspector and he was very knowledgeable and professional. Would highly recommend!

Been a long time customer before Goettl took over Dayton.Pros: Excellent customer service. I like their scheduling system and support. Techs are good when they come out as well. Overall, I like the company.Cons: they feel like a big box company now, lots of upselling and lots of tactics to try to get you to buy maintenance plans, warranty, upgrades etc. I feel like I'm speaking to a sales team every time I call. I do call often as I have 7 properties. I also think their prices are kind of on the higher side.This specific 3 star rating is for their most recent call. Tenant says they weren't getting hot water. Called Goettl out, they said the pilot was out. They charged my $195 to re light and tests. I've re-light pilots myself before. $195 is absurd! I did a Google search and they said it ranges from $45 to $170. So...I'm a bit disappointed in goettl.

Excellent service from Richard A - efficient , knowledgeable, speedy . I’m a first time customer and will definitely use Goettl again.

Joshua did a great job! He did a thorough inspection of the entire HVAC system. He explained everything he found and everything he was fixing. I will use their service again.

Great inspection done by a competent and considerate young professional. At the end of the evaluation the wrap up indicates that there was not much that required immediate attention but I was left with the impression that I had nerves by a true professional. I was happy that the system tested out to not require immediate attention but I was equally satisfied that I had finally found a service provider that I will happily contact the instant that I need service. Trust is a valuable commodity in today’s environment.

Chris Rios came out and did great job rejuuuvinating my AC.

Just signed up for maintenance program. Christian Schuck (technician) was great. Took the time to take detailed pictures, explain how current system is setup, works, issues to be concerned about and focus on having an educated customer. Had a great experience. Feel like I know more about my home now than I did today morning.

I had my entire system replaced, moved to the attic, re did all the duct work and insulation put into my attic.There were a few issues with scheduling but eventually got done.It’s been 6 days and my system stopped working, I called to have someone come out to check it out and was told the soonest someone can come out is Thursday(24hrs later) fast forward to 24 hours later no one shows up. I called again and the person on the phone said that they don’t have me on the schedule until next Friday. At this point my house has been maintaining 84 degrees for 24 hours while it’s 106 outside.As of now I would not recommend any service done by this company.Way to waste 34,000.00 dollars

From first contact, Goettl made me feel I had at last found a solution to the problem. They gave me a time frame for repair and let me know the status of the responding serviceman. And Kenneth was great! He was friendly and knowledgeable and got right to work. I now know to call Goettl first!

Jarod Wallquist was great to work with. Friendly and professional. Highly recommend.

I am disappointed to have to edit my review. After the initial work was completed it took an incredible amount of time and effort to get them to come and complete the project. This was my original review: After having four other companies try and complete the diagnostics and replacement of our entire HVAC system, they actually got it done! The cherry on top whas that both services were done within 24 hours.**Even after they reached out to me to schedule the City inspection, which I was told I had to be present for and thetefore took off work, no one showed up or has responded to my calls.

Always courteous and professional. They have helped me with two issues this year and have done great work both times.

Jarod helped us out today, he was here within 30 minutes after I called, he did a great job, we used Radiant a few months ago and regret it… So happy with Goettl, and Jarod especially, definitely recommend him. I’m only calling him for any of our needs.

Was a absolute pleasure to have Mr. Lightfoot help us. We bought a new home and wanted a major project done. We could not have asked for a better professional. Honest, absolutely knowledgeable, and we never felt like we were being taking advantage of during any put of the process.. What a great experience. Thanks Mr. Lightfoot.

We’re looking for estimates for a New A/C system due to ours going out on us.Chris Rios and Adam Sartain came out was very knowledgeable and Professional.They explained everything to us and we were able to get a up front and thorough estimate from Tyler the project manager.The Professionalism and Customer Service alone was a Great selling point.

Goettle has treated me right since my first call to them 3 years ago. If some reason they are unable to make it they call you the day before or early the morning of so you are not waiting. The reps seemed to have been trained properly because each time one has came out I learn something new that I didn't know about my system. Most recently, Christian S. came out and thoroughly explained why things were happening and provided a resolution to help. He also, in my opinion, went above what he was supposed to do to try and help me resolve the problem without paying an arm and leg for it. I would definitely recommend Goettle and their staff to do a job.

Goettl was amazing- from getting back to us promptly, to getting a technician out ASAP, to making repairs and getting us cool again. Our technician Walker was excellent. Very professional and and knowledgeable and answered all our questions.

Jeremy “Bo” came out in a timely manner, actually earlier than originally scheduled, which was a great relief as our AC wasn’t working. He gave me detailed explanations, including videos, of the problems. He was kind, courteous and gave options to fix other problems he saw without being pushy. Great service and I will use Goettl again!

Had a great experience with Goettl and our tech Christian Schuck. He explained everything very well and went above and beyond to make sure we knew what he was doing as well as what was wrong and suggested what we should do.All in all I will continue using Goettl for my HVAC services!

Lenny did an outstanding job replacing a house-original, decades' old water heater along with other much-needed plumbing updates. Lenny and the Goettl team also provided amazing customer service and careful review of our home's needed repairs as well.

Company was responsive, arrived on weekend, and was able to fix my AC today. Other companies were not. Technician was knowledgeable, honest, and friendly. Would recommend.

Kenyatte, was amazing. Knew his stuff, very kind and most importantly, progressional. Please use Goettl

Jared was professional and informative the whole way through about my current A/C system and pointed out the key areas that need attention. Thank you for a great experience and I will be calling back for future A/C issues.

Andrew came to check our Plumbing System on the afternoon of July 27th. This was/is a part of our Sadie Club membership. As it was thought that he might be a little bit delayed for our appointment time, Lisa called from Goettl to let us know. However, he was able to arrive within the 1:00 - #:00 pm window. He was very efficient and we felt that he did an excellent job!

I am done with Goettl, except for warranty work on my new furnace, air conditioner and water heater. I asked the technician specifically not to reduce my water pressure; I already had a reduction in water pressure with the recent installation of my water softener by another company. The technician reduced it anyway, and it's so disappointing. I will never recommend Goettl to anyone. On the contrary, after this and the present problems with a new a/c, I will strongly discourage everyone who will listen to stay away from Goettl.

Wil was wonderful cleaning a clogged kitchen pipe.. Very respectful and knowledgeable.. thanks for clearing my clogged pipe!! Life resumes!

Did a great job with everything, right down to the communication with the appt. !!

Your technician, Derrek, was courteous, professional, thorough, and explained everything in detail as he performed his inspection. He was considerate of our home by wearing shoe covers. He honestly seemed to care that we were happy with the entire process and experience! We will definitely tell our friends and family about Goettl AC services.

We were experiencing AC problems and Chris Rios from Goettl came to help. He was extremely knowledgeable, friendly and took great care of us. We will definitely use them
again.

Thank you Bo!
Very polite and patient with me regarding my questions about my old AC unit. Also helped me realize how much better yalls prices were compared to others in the area! So glad he was able to help me out! Ask for Bo if you need a job done right!

Wonderful service! I called on a Friday afternoon for an ac repair and they were there by Saturday at 1. They got my ac up and running and provided a quote for some maintenance.UPDATE: when my tenant got home at midnight she said the house had not cooled down and the ac was still not working. I called right away and they couldn’t get me in until Monday am. unfortunately this means my tenant has been without AC in an extreme heat advisory for the entire weekend.UPDATE: they were able to get me in today 11-1!

On time. Serviced as was requested. Pending camera repair to view hydro-jet cleaning. Negotiated price adequately.

Jarod was fantastic. Professional, knowledgeable, and friendly. Repaired my A/C, performed other diagnostics, and stuck around for a while to ensure the A/C continued working properly before leaving. Can't recommend these guys enough.

Used this service for an $80 drain cleaning. The plumber was nice, quick & efficient. I would definitely use them.

Excellent service, Jackson (technician) was excellent and very knowledgeable. Highly recommend.

Had an issue with AC not working, they were able to send someone out within a couple of hours of calling. Christian was very professional and thorough and answered all my questions, and was able to get it working at least temporarily, the thing is 20+ years old and will probably need replacing fairy soon. Very satisfied, would use again.

Jarod gave us excellent, thorough service on our AC unit.

Chris Rios came and took care of our hot A/C issue. Got it back running cold quickly. Thank you so much!

Jarod was super nice super informative and helped us alot call Goettl. GREAT JOB Guys ??

A/C wasn't working at all. Technician came out and advised total system replacement, as I suspected since it is 12 years old and I've had issues in the past. His supervisor advised him to replace drain line knowing that it might not be helpful, but reassured me that it would go to the cost of a new system. I paid around $400 for visit and never heard from them again with estimates on a replacement. I reached out via email and no response. Would definitely not recommend Goettl if you have urgent AC repair needs.

Wow! CJ was amazing. He was on time, professional and quick to discover the problem. On top of all that, he was super sweet to my three dogs who seemed to not want to leave his side. He was great with them. What a awesome guy!

Adam was very professional and worked efficiently at performing our A/C rejuvenation. Very saitisfied!

Kenyatte did a great job. Very thorough and walked me through everything

Bo came out and was both very personable and professional. He walked me through everything, answered all my questions and even provided information I didn’t know I needed to ask to make sure I was well informed about making a decision about buying a new HVAC system. Customer service here was top notch. Definitely recommend considering them when searching for your new HVAC system.

Joshua was early, explained everything and Very honest...he made my Christmas! I'm staying with a company that is honest and fair.

Bo is the best. Answered all questions I had and also made sure to let me know everything that was going on. Definitely busts his butt to make sure families are taking care of and very professional and courteous!! When scheduling make sure you as for him!

I've been waiting for this company to service my warrantied AC for 2 days now. I've been rescheduled twice. And they tell me it's because they over booked themselves. Then they say it's because others take priority because of medical conditions. I understand that but I have a 9 month and 3 year old in the middle of 104° weather, but I guess they don't matter. I feel like once they get you to buy a $10,000 AC and they know you're tied into their warranty they just put you on the back burner.

Dave was very professional when he came to do a check-up on my AC unit. I really appreciated his explanations and supporting photos. He found a couple of things and sent an email with an estimate. I was so ready for a hard sell...if you do it today I can give you a discount...but there was none of that! He simply emailed me the estimated and wished me well! Something I find so rare.

Goettl's communication is horrible and I wouldn't bother attempting to work with them. I was given an 11 to 1 window that I took time off work to be available for and no technician showed up or even communicated that they wouldn't be able to make the appointment window. Goettl also wanted $89 just to come out. I would recommend finding a better company to work with that actual respects your time.

Goettl was great. I called another company who told me it would be 4 days before they could come out. Goettl came out within 4 hours of calling them. The technician, Jeremy Bo, was very nice, quick, and informative. I will definitely use them again.

Long story short: we changed the batteries on our thermostat inside and the whole system stopped blowing cold air, yet the system was still blowing. Joshua from Goettl came out and tried to diagnose the problem for 3 hours. His conclusion was that the battery change on the thermostat was completely unrelated to the AC unit failing and told us the circuit board was “faulty” (I guess it was all coincidence for the entire system to fail after we had problems with the thermostat). After he tried to charge us $1500 for a new circuit board we looked elsewhere to get more help. A technician from Centex Air & Heat came out later in the day and diagnosed the problem with the thermostat. He changed the thermostat and $200 later everything is working fine. Be careful out there everybody!

Joshua was friendly, professional, and well-informed. He was able to answer all of my questions and provide additional information. Our unit is only a couple of years old and in good condition. He did an evaluation and came back with one simple, reasonable recommendation. Very trustworthy.

Ricky the operation manager was very knowledgable and helpful. Will highly recommend Goettl. Thank you for all your help and professionalism!

Jeremy “Bo” was friendly, knowledgeable and quick with getting our A/C fixed properly. He explained every step to us and we are very happy with the job! Thank you to Jeremy and Goettl! 5 stars. Our 3 1/2 month old says thank you for the present

We have been with this company for a while but at this time they are having a bad service. This is a Daycare so anything about no cooling is an emergency, so they don't care.I had an emergency today (Friday) but the next appointment is for next Thursday.How can l keep kiddos for almost a week without cooling. It doesn't make sense.The guy on the phone don't care. So we are finding a different company.I don't recommend this company if you want quality service.CEI,

This is the 2nd time my AC has gone out in less than a year since I bought the new unit. Last time was over a holiday and it took several days to get the part because no one was working. This time it is over the weekend and the technician cannot get in contact with anyone to get the part because no one is working. If your technicians are working on the weekend, then they should be able to get in touch with someone to get the parts needed. The technicians are always very nice, however I’m getting tired of this new AC unit having problems and no one is working to get the part and I’m beyond frustrated. And tired of taking time off work because it keeps breaking and and no one‘s around to get the parts needed on the day it occurs.Please have it fixed so I do not have to deal with it again. The 20yr old AC unit I had before worked better than what is being installed. Please figure out the problem.

Wil was fantastic and very detailed. I will recommend him any day.

I needed to edit this critique. I’ve learned NOT to fill out these surveys immediately! You should wait a week! Since my system was “fixed” it hasn’t performed at all. Oh sure the new condenser is performing but the thermostat that is set at 78 is reading in the upper 80s! I’ve had two appointments scheduled for Goettl to come back and re evaluate but both times some other “emergency” at some other clients home has taken precedence.

Great service on time knowledgeable Will did a great job he was prompt, knowledgeable, and very helpful, I would strongly recommend.

Waited 3 days for an appt. Took off work cancelled my hotel said they would be at my home to fix or replace my ac between 3 and 5 pm. At 2:50pm called to cancel saying they were busy. I complained loudly. They agreed to reschedule same day between 7 and 9 pm. No one showed up again. No managers answering. Said they would come on Saturday at 1pm. Now I wait to see if they will come or not. I’m old, have medical issues and they are taking advantage.

When my AC went out, it was my worst fear. I knew it was going to happen one day. I bought my home in 2003 and I still had the same AC that came with the house. But as a homeowner on a budget, if it doesn't break I didn't fix it. Well it finally broke and I was frantic. Jared with Goetl replaced my old AC. He was prompt and professional. He obviously knew his trade well and took care of everything without any issues.When I got a Nest, Jared returned to fix the connection with no judgement. Yes technology is evolving but us older folks sometimes don't know how to make it work!And when my AC stopped working, Jared returned quickly to replace a part under warranty. Jared is a lifesaver! I have two senior dogs and I was terrified to leave them in the house without AC. But Goettl provides quick service and turnaround. I am very pleased with their service and if all the other technicians are like Jared then you have a class A - five star company!P.S. Added a picture of my senior babies. This is why AC is so important! Thank you Jared!

I set an appt to get a quote for ac replacement, the tech showed up with out calling, as I was told he would. The tech looked at everything took pictures, called the office and had someone talk to me over the speaker phone. It was a very unprofessional conversation in my opinion, they wouldn't give me a clear quote only round about numbers ranging from 12k to 20k for a 2 ton replacement in a two bedroom house. I asked for a written quote So I could see exactly what they were replacing and what the price would be, the guy on the phone said he would have it over in about 30 min. One week later and I still have not heard a word from them. I guess they just don't need the business and didn't want to mess with my small house! I will look elsewhere.

Christian Shuck did a wonderful job repairing our HVAC! It wasn’t an easy job and he took his time to make sure we would avoid problems going forward. Thank you for coming out so late on a Saturday afternoon and saving us from this heat!

My experience with this company has been amazing, from the start! My technician was Bo. He was very professional, time efficient, and a pleasure to work with! A great assets to any team!! Keep up the great work.

Derek and the Goettel team replaced my ductwork and I had an excellent experience with them start to finish. Have had other contractors up in my attic since the repair that have commented on what a great job they did. Derek was extremely helpful and professional - can’t say enough good things and I hope he gets some recognition internally because I will definitely be a repeat customer because of him!

I responded to a Goettl email about replacing our home A/C unit. They promptly sent Joshua out to inspect our existing unit and take measurements. Joshua was well dressed and professional about his duties.

The only reason for the 4 star review instead of 5 star review is because the technician was scheduled between 11-1 pm and I had to call them at 1:45 to inquire on a technician. He showed up at 4pm. Other than that the experience was great. The tech, Jarod, was very friendly and knowledgeable. He found the problem and fixed it pretty quickly. I would recommend Goettl to others

Our AC went out right as temperatures were hitting high 90s. Called several companies/referrals and Goettl was the fastest. Jeremy (Bo) came to our house and was incredibly professional and pleasant to work with.We did have scheduling issues that were inconvenient and delayed Jeremy, however, he acknowledged the problem (beyond his control) and gave us a discount for the trouble. He was quick and not only replaced the issue but also talked through things to look for in our somewhat aging system.

Jarod was what every company needs in this world. Honest, caring, and just a great addition to this business. Ya’ll should be proud to have him!!

Exceptional first time experience using Goettl AC Services. Made my appointment last Sunday afternoon with Akansha, after discovering my AC was not working. Akansha was polite, informative, and helpful. The next morning Goettle dispatched a senior HVAC Service Tech, Chris. Chris was professional and diagnosed the problem quickly. The repair was completed in less than 20-minutes and he stayed an extra 20-minutes to monitor the system in order to confirm resolution. Service was reasonably priced, and staff courteous and knowledgeable. I will definitely use Goettl AC Service again -- perfect experience. I plan to try Goettl Plumbing Services next week on a remodel. Thank you again.

I purchased a Goettl “rejuvenation” where they serviced my ac system in the winter, checked plumbing, then were supposed to return in the spring to do a final check and maintenance of the ac unit. Problem is I CANNOT get them to show up for the final appointment. They have cancelled on me twice because they are too busy with broken ac appointments. So I purchased a service from a company that is understaffed. I’ve sat here for two Saturdays waiting for a technician to show up for five hours each time with no update, no phone calls, no text - wasting my time. This last time I actually had to call the service center and see where the tech was because my appointment time was from 1 PM to 3 PM and they said he would be out closer to 3 PM, here it is 4:30pm and I have to call them so they could tell me they can’t come out. If you can’t come out why can’t you call me?! I do not recommend this company, I WILL NEVER USE THEM AGAIN. I want my money refunded and I will go with another company that is dependable and trustworthy when I have any ac needs. Goettl’s rejuvenation and ac system check is really just a sales ploy to get in your house and sell more products to you instead of really just doing maintenance on your unit. The plumbing check is a complete waste of money. How do you thoroughly inspect my kitchen drain if you never even looked under the sink? I know because I had a bleach bottle product that was leaking and I thought for a second I had a water leak underneath my sink, this was right after Goettle came out. If they would’ve done their job properly and moved the cleaning products around they would’ve seen something was leaking and looked further into it, to make sure it was not a water leak.

Derek did a great job. He was very professional and on time. He did a good job explaining to me what was going on with my air conditioning system. He made repairs very quickly and there was no mess afterwards.

We've been with Goettl Heating and Plumbing for almost two years, and haven't been disappointed in the service we've received. In fact we've found their technicians, especially Jared, to be well trained on the mechanics of today's sophisticated systems.Something that one doesn't always find on today's market.

Jackson Oviatt was exceptionally thorough and knowledgeable. Great job.

We received a complimentary AC check from Goettl. Our service technician, Dave Villarreal was great. Dave was very respectful and extremely personable right off the bat. it was like having a family friend visiting our home. I was naturally curious about what he was inspecting, and he thoroughly explained it all to me without seeming annoyed what so-ever, which I've experienced in the past, with other AC service businesses. Our 12 year old system did show indications of the beginnings of potential mold growth, so Dave and his sales guy presented me with options without ever trying to sell me, which was very refreshing. They simply presented me with the facts, and suggested remedies to the issues that they found. Dave also provided a ton of digital photos of the every step of his inspection, which showed any issue that he found. Oh and Dave noticed that I had little kidos, so he left some Goettl swag for them as well ... a flashlight, and a couple of little stuffed animal puppies for my little ones. I'll definitely be using Goettl in the future. Thanks a bunch Dave - it was good talking to you.

Cobi and aj and Albert were very good with service. Quick and easy.

Kenyatte was amazing and very informative!! Great service!! Definitely would recommend them!

Goettl is a 5 star company, and I am glad they have a maintenance program for HVAC and Plumbing, so we can continue using them consistently. Andrew was not only knowledgeable and professional, but also extremely friendly, personable and patient. Thank you, Andrew and Goettle! We also love the flashlight and stuffed puppy dog, so fun they do that.

Really easy friendly service. My AC wasn’t getting any cooler. They texted me when they would be out and they were on time. Walker was my tech and he was friendly and professional and walked me through the issues. Hopefully won’t need them again anytime soon but would definitely recommend!

Andrew was hard working, answered all our questions, and went above and beyond to get the job done so we could have our water back on. He also gave good advice on how to prevent problems in the future. We will definitely be coming back the next time something comes up.

If you’re looking for a sales rep to come out in an attempt to sell you a new AC unit for 14k or a water heater for 4k call this company they have trained sales people that speak English and Spanish fluently

Service Tech was very knowledgable about my system, organized and thorough. Identified two issues that needed further attention, that will probably save me an emergency service call this winter.

Joshua did a great job! He was professional, patient with my questions, and simply a nice guy. I highly recommend Joshua and Goettle!

We called concerning a clogged drain. Technicians determined we did not need to snake the line, just low on water. They did repair a kitchen faucet. Explained the problem and promptly did the repair. Great service with a fair price.

Bo was our tech, & he came out right on time! He diagnosed the issue, was very efficient & thorough. He definitely saved the day! Will definitely request him as our tech again in future issues!!

Bo work diligently and was very friendly. He got my system up and running quickly. He was also amazing with my two children, highly recommend this company and ask for Bo!

Kenyatte did a great job of h/vac inspection. Very professional and friendly.

Jeremy Bo was here for a maintenance check on my HVAC unit. He was very polite, professional & knowledgeable. He was very patient in answering my many questions with clear, understandable explanations.Goettl is fortunate to have him as an employee & Company representative.

I like to think that their technician didn't know what he was doing when he told us our 3 year old unit was leaking from the ac coil and would need to be replaced for over 3 thousand dollars.... We had someone come out for a second opinion and told ilus it was just fine. Very happy we didn't listen to Goettl's tech.

Chris Rios was an amazing technician. I've used Goettl twice and have been extremely pleased with their knowledge and professionalism.

Jared was very knowledgeable , friendly and professional. He solved my issue quickly :)

Tech came out to check system. Said we needed a new air conditioner for $18,000. Second opinion today from another company. Cleared the condensation line and said our unit should be good for another 5 years. Shame on you Goettl!

Chris Rios arrived early and handled the problem effectively. I feel like my system is in good hands.

Replaced my 1987 Heating/AC unit THE SAME DAY. Very happy with the service.

Our AC went out late on a Friday afternoon with 100 degree temps outside. We first called the company that I stalled our system 2 years ago and could not get a response. We found Goettl via a Google search and SO glad we did. They sent a tech out the next day who was able to get the AC back online immediately. He was very friendly, professional and explained the issue. We WILL use Goettl for our future AC services. But hopefully not anytime soon ?. Shout out to Walker - the service tech.

Richard is just awesome!! Had lines and new faucet happy happy happy!

Kenyatte is the best. Very friendly and efficient. Quick service too!

I've lived in my current home for more than 21 years. In that time I've had numerous A/C technicians come to perform different services. I had Chris Rios visit my home today and I have to say this was the most pleasurable and educational experience I've had regarding my A/C system. He was on time, explained everything he was going to do and left me with pictures of my A/C system and the work done. He also left me with several tips on how to get more out of my system and prevent repairs. I've already set up service for my in laws home and will be requesting for Chris Rios to do the work.

Great service, prompt and professional. Only reason I didn’t give 5 stars is the price was WAY over what was expected. ($7k for coil replacement and refrigerant).

Recently Bo came out for preventative ac maintenance. He was on time, he was professional and he somehow managed to have my 2 small dogs not bark at him which is very rare cause they bark at everything and everyone. I highly recommend Goettl AC and I highly recommend Bo as an ac technician

Chris was great to get a timely estimate. Great communication, pleasant, and answered my questions. After I get my other bids in I’ll decide if we go with them.

Kenyatte was very friendly and professional. He even loved on my dogs!

Andrew at Goettle was amazing! He came in to fix multiple issues left by innept contractors that American Homeshield sent out to repair both of my hot water tanks. I highly recommend Goettle, they work at a higher level than most contractors out there. Stayed with the job until it was completed properly. I willcontinur to use them for my plumbing and AC needs.

Terrible service. Last year they sent a technician to tune up my AC without a ladder even though I shared one was required. The technician left garbage (his meal he ate on my patio) behind, chemical containers behind, a root beer and paper for me to clean up. He then scratched my freshly painted walls trying to use my ladder that I said was too big to fit thru house. He tracked mud throughout my home in this process. Finally he tried to jump and crawl into my attic by using my stepstool and walls. This caused a bathroom large mirror to fall and shatter. I told him multiple times I could reschedule my appointment. No one ever came to repair this as I was promised. After MONTHS of promises that they would rehang a mirror I purchased, I was told to hire someone and they’d reimburse me. Months later I was reimbursed. I was very calm and understanding. As a good will gesture they asked for another chance. They come back to my home and tell me I need attic insulation added. I sell stocks (at a loss) and take the day off work only to have them cancel on me less than 24 hours before appointment. Signed contract and all. They over call to constantly move appointments or follow up on appointments. No joke in 1 week I had 13 calls from them - none of which include the sales pitch calls or them cancelling on me.I do not recommend this company. They are disorganized, expensive (claim that you get top notch service w the price but I’d beg the differ), and grew too fast to the Austin market.

For a company who prices themselves on top notch service I have had TWO terrible interactions with them. Shame on me for assuming giving them a second chance was a wise decision.First, about a year ago they came to my home to do a AC tune up. I had a long call to get the appointment set up where I was told the technician would wear boot overs, bring a ladder (as I shared it was needed) and other information. The technician showed up without a ladder, ate dinner on my patio (which was fine) BUT left his garbage including food wrappers and a root beer glass bottle along with paperwork, a chemical cleaner and sticker wrappers. Once inside, he asked to use my ladder which is too large to go upstairs. I told him this and he insisted on trying, scratching my freshly painted walls. Then when he realized the ladder was too large, he used my step stool and attempted to JUMP into my attic. I offered nicely and politely to reschedule my appointment countless times, which he declined. Due to jumping against my walls, he caused the bathroom mirror to fall and break into a huge mess. When it was all said I done, I was left with mud on my floors, my AC not serviced, a ladder and step stool to put away on my own, glass to clean up and his dinner mess to clean up. I left a review on the company vowing to never use them only to be bribed with gift cards, promises they would come rehang a bathroom mirror (never did) and free service for 2 years to give them another chance....I did....well that was a mistake....I sold stocks at a bad time after I signed a contract to have them add 12 inches on attic insulation which they pressured me to do ASAP. I clear my schedule, take off work, sold stocks, and was prepared for the appointment only to have them cancel 24 hours before the appointment. I took a loss with the stocks and now will need to take another day off a work...They spam call non stop to move appointments, to add sales calls with a lot of pressure, to follow up on appointments and to cancel appointments. No joke in 1 week I had 13 calls from them.I do NOT recommend this company. Disorganized, untrained, unprofessional, and wildly expensive. They justify their prices by priding themselves on their customer service, but I can say with 100% certainly, they are one of the worst companies in Austin Texas.

Jesse, was amazing. He was very professional and efficient. Everything you hear in the ads is correct. During my installation they saw another problem and fixed it right there on the spot for no additional charge. They do things the right way not the easy way. Yes I used their slogan because they follow it.

LENNY was our technician/plumber. Very efficient, polite and quick to tend to plumbing issues in home. He explained everything as he found issues and also explained how to do maintenance to keep lines clear. I give them a 10 out of 1-10! I will be calling to have them quote repairs on another home! Thank you Goettl and thank you Lenny!!!

Extremely professional and very responsive. Install of Water purification system was recommended to protect my plumbing and appliances. Install and equipment were top notch. Highly recommend!

I called Goettl based on their reviews, Big mistake. My A/C went out in 100 degree heat on sat July 23, I called Goettl and tech arrived the next day sunday and determined the inside fan motor was bad. He was going to order a new one and check on loaner portable a/c. Monday came and no call. I call Goettla and some mumbling about parts problem, and no one at the warehouse to check on loaner. Tuesday came and no call. Finally reached someone but gosh, for some reason parts not available because vendor had cut them off. Its now afternoon of 3rd 100 degree day with no A/C so I called another company that arrived in 30 minutes, returned in 2 hours with new fan and back up with working A/C in 3 hours. Apparently Goettl used to be like that..... Avoid!!!!

Fantastic service! Technician arrived on time and was very thorough with explaining the processes and recommendations. Chris was very knowledgeable and friendly. We will be using Goettl for plumbing services as well in the future with Sadie watchdog program.

We used Goettl to perform maintenance on our AC unit. Chris Rios was very thorough and fixed the problem quickly and professionally. He also took the time to explain options for new units as ours is over 22 years old.

Kenyatte Jordan performed a thorough inspection of our system, and identified no current problems with our system,

We called Goettl for an HVAC repair. The tech who came out, Beau, was nice and seemed knowledgeable. He recommended we replace both systems because they're very old. We agreed it was time. That's when things went off the rails. He immediately called a higher up to schedule a replacement. The higher up told us an estimate over the phone--$34,000 for 2-ton and 2.5-ton *builder's grade* HVAC systems. They never emailed us an itemized estimate of where all that money was going, and they really, really pushed us to set up an appointment asap and agree to everything over the phone. The estimate seemed insanely high and we felt very pressured, so I called Goettl the next day to say we were going to call around for more estimates from different companies. As soon as it was clear we were doing that, the guy on the phone couldn't be bothered to be nice anymore and all but hung up on us. We reached out to another company -- Alamo Austin Air, a reputable company that's been in business for years. The owner came out to look at the systems and quoted us $18,000 total for much better quality systems with higher efficiency ratings. No pressure to all, sent us a detailed quote with a variety of options, and told us to take our time deciding. Needless to say, we cancelled our appt with Goettl because the price was just outrageous.

Jarod,my tech.was excellent,courteous,and professional. Couldn’t ask for anything more.

The tech, Jeremy Bo was super friendly and walked us through the problems. He was able to quickly point out the problem and provide a resolution. Would recommend Goettl to anybody looking for a quick turnaround this summer.

Derrick was very polite and professional. He took his time and did a quality job. We were able to ask questions all thru the process. Thanks to him we were able to sleep comfortably!

Great service. Chris Rios, the technician, was friendly and got my AC unit running smoothly again. Chris gave me some helpful recommendations as well. I definitely recommend them.

Joshua was very knowledgeable and professional. Would highly recommend this technician for anyone who needs service!

I highly recommend Service from the gentleman named cobi he was outstanding and great customer service!!

Beware!!Over 10 days we had six different HVAC companies give us quotes for a complete system replacement. Of course materials and prices will be different but I did not expect Goettl to damage my property, placed their sticker on my operating water tank and never gave me a quote. I am an educated consumer and just needed the price. After 24 hours I called them, of course through their call center and ask for my quote. during that call I asked to speak to a supervisor and I’m still waiting. It has been almost a week and no contact..I guess this is what they call “doing things the right way, not the easy way“

Kenyatta was very professional and polite. Job was quick and clean.

It's been almost 1 month and my AC has not been repaired. Our compressor went out, waited for a technician for 2 weeks to tell us the same, then part was ordered. They've rescheduled us at least 3 times over the course of the month. Today is repair day, have not seen or heard from them. Called to confirm our AM appointment since nobody has shown up and it's 12pm. Phone rep told us she could not give us a timeframe/window of install. GET IT TO GETHER GOETTL

After having called 11 different HVAC companies to address my issue. Goettl was the only company to make an effort to fix my broken system. Came in isolated my defective part and restored the system in less than 15 mins. Impressed with the speed and assuring that I was aware of what causes my particular defect. Thanks again, will be using this service in the future.

Alex did our HVAC fall check up today. As always, Alex is professional and does an excellent job. Please tell him how much his services and those of Goettl are valued. We bought our Daikon System from Dayton before it became Goettl and haven’t had a minutes problem. We have very low electric bills and the system is so quiet, too.

Ken way tre Jordan was fantastic, super helpful and was on time :)

Cobi service is definitely recommended, communication is good and is honest

Just had the team come out to do work on my furnace. Jacobi and AJ were very professional, responsive, and did a great job!

Ken Lightfoot has always been an all-star where ever he goes. He's punctual, professional, and cares about his clients. He is a real asset to your team and brand!

Walter youngblom was sooooo kind!! Best tech we have encountered! Definitely using Goettl in the future I highly recommend this business. Starting with Kevin in the call center for dispatch everyone was courteous and polite! Knowing I had 3 small children with no A/C in texas we got service very quickly the were here in 90 minutes from when I called. Walter was professional and knowledgeable very efficient and seriously understanding of my screaming kids. Very down to earth company…even brought the kiddos a little stuffed dog from goettl… it’s nice to deal with real people who care.

Scheduling was a nightmare which is why I gave 4 stars but once a technician arrived, it was great! Derrick was informative, efficient and so kind to our children and dog. We appreciated his service!

The technician that came to my house, Jarod, was extremely thorough and knowledgeable. He gave me multiple options to fix our AC problem and was very friendly.

Kenyatte did a great job and was very courtious and professional. Great service.

Dave came out and serviced our HVAC system. He was very professional, knowledgeable, and took his time to explain exactly what was good and bad with our system. Very impressed with the service, and Dave. Would highly recommend Dave to service your HVAC needs.

The technician was professional and punctual. Would definitely recommend !

I accepted a 'FREE' furnace inspection scheduled for today. Expecting the up-sell as the actual reason for the visit, it turned out to be quite the opposite. The technician Joshua was professional, respectful and thorough in his inspection of my 2 furnaces in the attic. Fortunately, my systems checked-out to be in good shape. There are additional components that could enhance the 7yr old units, he was respectful of my decision to pass on making the decision on-the-spot (UV lights in plenum and evap coils + 4 media filters). 5-stars for both Goettl & Joshua!!

I was having issues with my air conditioning over the weekend. Called Goettl Sunday morning and they were able to have a technician come out and service my AC that afternoon before the temps got into the 90s.Derrek was my technician and I could not recommend him enough. He not only fixed my AC quickly, but also took the time to explain my overall HVAC system and how to fix the issue I was having on my own so I wouldn't have to go without AC over the summer for a similar issue.I could not recommend Goettl enough, and I will be using them for all my HVAC needs going forward.

Jarod & Jackson answered the service call and were extremely professional, polite and very patient with all my questions.

Adam was very knowledgeable and explained everything in easy to understand terms!

It's absolute thievery. We got an estimate from them that our board for the AC would need to be replaced for $1500. We got another quote from a different business for $500. My husband went online and found the part for $120 and was able to install it himself. Don't let this business steal your money. Go somewhere else.

I really wanted to believe the radio commercials for Goettl, but I truly learned my lesson. #1, I took off work to be at home between 3pm and 5 pm. 3 minutes before the window, I received a phone call asking if I could reschedule because someone was out sick and they admitted they should have called me that morning. #2, I rescheduled for the next morning and was told they would get there between 8:30 and 9, they didn't show up until 9:30, however, I do understand traffic can affect arrival times. #3, the technician immediately went in for the upsell and gave us a quote of $600 for a simple repair. Also gave wrong info regarding copper pipes. We were able to get another company to do an honest repair for a reasonable price.

Wil did an awesome job. Very patient and thorough.

Yay Lenny! After we had a different plumber try to find our leak, Lenny crawled under the house covering all corners and found it! Andrew and Lenny worked tirelessly into the night, and again next morning to dig and break through some concrete to replace the broken pipe. Andrew was very professional and empathetic to our situation. He kept us informed of their progress all the way. After 4 days we have water! We know who to call.

My needs were answered quickly. My technician explained the problems thoroughly. The costs were clearly laid out. He was very kind and considerate. I will definitely use them again.

Brett, who came out to provide the service, was very thorough. Our unit was 21 years old! Brett carefully reviewed our options, showed us pictures of many parts of the HVAC system, and our ultimate decision was to replace this unit entirely. The only reason I didn't check Good Value is that we cannot possibly know that until it has been working for several years. But Brett and the two young men who installed the units (one outside and one in the attic) were very professional, thorough, and all three worked hard to get us back in operation in the Austin September heat. Thank you very much!

Efficient and professional! Joshua is the man-of-the-hour! I'm cool as a cucumber once again!

Installed my new gas stove efficiently and quickly. Would recommend as a first choice.

I want to shout out to my technician Jeremy jones for fixing my HVAC SO quickly today. He was so nice and professional and HONEST about what was wrong. Didn’t try to upsell me and was upfront right away about price. my condo is also hard to find and he found it no problem. Thank you. !

Technician arrived on time and was very professional. After a thorough check of the heating system, determined incorrect size of ducting was used causing inefficient airflow to upstair areas. Technician took time to ensure I understood the issue and options to rectify the problem. Went above and beyond what the last technician did. Great assessment of a recurring issue that should’ve been identified earlier by others. Would call again in the future.

Joshua Toungate was very professional and helpful. I will recommend them to friend's and famimy.

Tech explained work completed. Other additional problems with system discussed to prevent future problems.

Ken was on time, very Professional, explained everything he did and showed us the results on pipe camera. Would ask for Ken for future needs and highly recommend Goettl.

Plumber was professional, arrived at agreed upon time and finished repair in a timely manner.

Wow ! Our AC went out with the Texas heat 107.
They answered their phone and had a polite professional tech out to fix the problem in less than 18 hours. We are very pleased and will use the service again when AC, HVAC or plumbing issues come up in the future.

Adam did a great job and saved me some money

Every technician Goettl sends is very knowledgeable, courteous, and honest. They are always up front about issues, potential issues, and courses of action to resolve the problems.

Jeremy (BO) was great! He was honest explained everything very well. We are very happy with his service.

Very good service… timely and professional.
Joshua was the service provider. Very professional.

I’m pleased with the experience so far. Joshua was thorough and knowledgeable with the diagnostics. He could of hosed me out of a lot of money due to my inferior knowledge of hvac but he was on the level with me and I appreciate that.

Good service Wil helped me clear my drains and was awesome.

Andrew Stone came to our home to help find a water leak. He worked tirelessly and found that the leak was not a plumbing problem after all. He was kind, helpful, friendly, knowledgeable and got the job done. 5 Stars ⭐️ for Andrew Stone. Thankful that their are repairmen out there who are trustworthy and know what they are doing! Thanks again for sending Andrew to the rescue!!

The drain cleaning service was on point the gentleman Bo, who came out and did my AC maintenance was friendly, helpful and answered all questions I had. 5 stars all around on both services so far.

Customer care at it's finest!!! They are very helpful in helping you get what you need. Very professional, but personable at the same time. Unfortunately, we didn't end up using the service. Price was a little steep. But definitely would recommend!

Dave was very helpful with the preventative maintenance today. Things became a bit more complicated when there were many pictures taken of our 35 year old ducts, and manifolds, recommending they be replaced. I was informed a project manager of that would call, but in two days - no call or contact has been made.

Prompt response and fast showing. Everything was done professionally and in a timely manner. This was my first time dealing with Goetti and I’m sure it won’t be the last. My hat off to Lenny!

Joshua Toungate was very pleasant and professional. Great work!

Kenneth lightfoot provided amazing and professional service, was prompt and through in his work. I highly recommend for any of your heating and ac needs!!

They did an inspection of our ac system. The communication was great, they showed up on time and we're respectful of our home. The technician explained everything and gave us pricing options for maintenance. There was no pressure to purchase the services.

Kenuatte did a great job good service and he knows what he was doing .

Checked and flushed our water heater, and incoming water pressure to the house. Gave us an estimate for a pressure regulator, since ours was too high. Professional, courteous representative.

Joshua was on time professional and very personable . I highly recommend Goettl .

Geottl scheduled an appointment & came on time the very same day I called for service. Amazing! Joshua the technician was marvelous! Professional, courteous & very knowledgeable…he fixed the issue & we now have a/c!!!!

Lenny Rivera did a thorough check of the plumbing and water heater. He was very knowledgeable, professional, and friendly completing the job in a timely manner. I would highly recommend him.

Jarod was responsive, professional, and most important, very good at his trade. I could not be more satisfied, and will not hesitate to recommend him and his company.

Jared was the repairman. He was on time and diagnosed the problem in five minutes. Something the previous A/C guy couldn't. He was professional and showed great patience toward my little chi- jack terier.

Communicated very well before scheduled appointment time, and showed up exactly when they said they would. Was very professional and courteous, diagnosed and made the repair quickly and efficiently. Did not try to upsell or add any additional services... made some recommendations for upcoming maintenance and possible leak testing, and emailed a thorough estimate detailed what we discussed. Overall very pleased with the entire experience with Goettl and will certainly call them again if/when needed.

Kennyatte showed up promptly, solved our problem timely, and was very helpful

Technician Dave was competent, friendly, professional and thorough in checking my a/c. I have signed up for an biannual checkup
Hope I can get Dave again for any service needs
Jas

Google did not give me the option to do a new review so I'll add after 3 to 4 years Dayton now goettl owned is still as awesome. Today THE A. TECHNICIAN WALKER serviced the unit addict and went, to me the extra mile to clean the radiator fins in the outside unit. Everyone in Dayton and now goettl are always friendly respectful and you YOU CAN TELL THEY CARE. JARED also has been out over the years and always been a pleasure like WALKER today!!!I just had a full HVAC system replaced by Dayton and the crew was awesome. We purchased the inside and outside units. We also had them install a new dual zone system in our 2 story home. I feel bad I do not remember thier names but everyone worked very hard. They were all very professional and explained many things during the process. The crew leader was very good with the team and worked just as hard or harder. Unfortunately our attic was smaller than expected. This caused the install to extend way more than anyone expected. Dayton's crew stepped up and kept moving as fast as they could since only 1or 2 people could be in the attic. They kept working until we had cold air when they could have stopped when it got late. We would gladly suggest Dayton and their installers. Also the 12 year warranty/ 1 year parts and labor says something about the units. Plus financing they them gave us 60mnth no interest. Plus no payment for a few months. So when the 60mnth kicks in we will have already brought the payments down. A much larger company ARS was not even close to that financing and only had a 10yr warranty.Please Dayton let your install crew know how much we appreciate them and their hard work.

Bo did an awesome job! He called me to see if he could come sooner than scheduled, AND got the AC working in no time. Thanks again Bo!

They made an appointment...never showed up never called. I had purchased the service plan and was told I could cancel anytime....but when I called to cancel....not the case. Biggest mistake of my life falling for a good commercial..... Back to a reliable company.... Precision Heating and Air

My AC quit working with 100 degrees today. I called for a technician and they sent one out same day. Unfortunately my unit is old and will need replacement. They have scheduled a unit replace for tomorrow. Very friendly and offered me veteran discount. I couldn’t be happier.

Kenyatte was very efficient and professional. Quick, quality service.

Chris Rios and Joshua from Goettl were very professional and fixed the heating issue quickly and explained the problem very clearly. I called them the day after Thanksgiving and was scheduled the same day. Their Sadie club program is also very valuable for regular maintenance. Highly recommend Goettl.

Technician showed on the time we had discussed and went right to work on finding problem. Explaining to me what he found and what it would take to fix problem. Very impressed with the knowledge the technician had about my AC/heat pump.

Kenyatte did great job. Fast and friendly.

Great service! Dave the technician was awesome. I have never seen such a detailed inspection and service. He took pictures of everything and explained everything. He only found one issue and fixed it. I signed up for the Sadie Protection Plan.

I came across Geottl based from a recommendation and review in our neighborhood FB group. And they lived up to and exceeded my expectations. Grade A+ customer service and thorough evaluation of my system. Derrrek G. Was the best and when he left I was more knowledgeable about how my Hvac works. He quickly showed me the issues and what it would take to fix. He wasn’t pushy car salesmen but more felt like I was talking to a family friend who was in the HVAC industry. I trust his recommendation and will continue on their maintenance plan.

Kenyatte did an awesome job. New customer and will continue

Jackson was very professional and explained our options.

Joshua was very nice and professional. He was very thorough in checking our AC and going over details with us.

CJ, from Goettl did exactly what they said. He cleared our main drain line and we were charged only the amount promised. We were back in business in no time!

My upstairs A/C was not turning on. The tech who came to my house, Bo, diagnosed an electrical problem quickly and also did a whole system evaluation. He noted some other problems I should follow up on, but for now the system is back up and running. Thanks Bo

Our service person was Chris Rios and he was prompt, professional, and courteous. He had our ailing AC back up and working quickly. Thank you Chris!

Jacobi Service is 5 star service!My brother sets high expectations.

Jarod and Jared are very helpful and professional in all of what was needed .

Jacobi and Aj came out and service my unit did a wonderful job

Eben was great. Explained everything in an understandable way, friendly and efficient

They are AMAZING !! I don't say this lightheartedly. Not only did they fix the botched work another company did, they showed up the same day I called ( in less than an hour !! ) I an extremely pleased and wish the home warranty would contract through them vs the other company .

I called them at 2am and actually spoke with a staff member(not a machine) and scheduled them to come by because our house had a terrible leak. After Andrew arrived the next day, he went through every possible scenario and had me along with him to explain everything in detail. When the leak in my home turned out to be a mystery to us both, he finally had to cut into our walls(which he was trying to avoid) and luckily after the previous, extensive, process of elimination, he found the leak on the first cut. At this point we went over the entire process of repair and what my options and cost would be. Unfortunately everyone is short staffed(everywhere) right now, but they sent a crew from one of their other branches over 2 hours away to make sure they could get the job done as quickly as possible and try to mitigate our water damage (which was extensive, but could've been much worse if it had taken any longer to repair). I called 4 different plumbers at the same time that night, only 1 other answered the phone, and they couldn't get anyone to my house(with a massive leak in it) for almost 3 more days, and the other 2 companies have yet to return my calls. If I ever have a plumbing or HVAC issue in the future, I will not hesitate to contact Goettls first. Andrew(Austin), Juan and Alfredo(San Antonio). Thank you all very much for your help, your great work, and your professionalism. I can see what Sadie sees in the 3 of you. Thank you again!

Goettl did a great job. Lenny repaired my plumbing issue and everything is working great. Thank y’all.

I had my hot water heaters drained and flushed. Andrew and Josh did the service. Extremely professional men. No dillydallying they did exactly what they were supposed to do it took less than one hour to have two water heaters drained and flushed. I highly recommend GOETTL.

Coordinating with this place is a nightmare. The Austin team was recently acquired by Goettl and customers are suffering from it. Let me say, the AC tech was super great. Great service, and we hope to have him back. Not his fault, but the management, scheduling and communication with the Austin Goettl business team is horrible. I called this place multiple times to try to get details and information about our appointment. They are super backlogged in Austin and it will take 2+ weeks to get anyone to you, even if your AC isn’t working in 90+ degrees. Corporate support team is nice, but try to get ahold of the local team and you are out of luck. Our tech let us know that we could get a plumbing check if we joined their Sadie Guard Dog service. We are trying to schedule it, but online are told the service isn’t available. Now I’ve tried calling multiple times and can’t get ahold of anyone. I press the appropriate buttons for a call back and never get anything back. I don’t understand, do they want business or not? Goettl, please clean up this acquisition quick.

We had a leak from our air conditioner. Chris Rios came, listened to our concerns and fixed the issue. Goettl honored the warranty from another acquired company as well.

** This is a repost. Original post came from the wrong account and I have removed that review **See lots of good reviews so I decided to call and try. We spent the first 10 minutes of the call just to get my name, address, email and phone number into her profile. Pretty frustrating as she could not spell, could not repeat my info correctly and did not seem to be all there in the conversation with me. Then I asked about service/trip charges which she said $89. No problem. I get and understand trip charge fees. I asked does this get applied to the cost of the work, from which she could not understand the concept. After a detailed description of that concept, she replies - no, trip charge is on top of any service provided. I chose to decline any further scheduling at that point. If she's correct, this is a terrible business policy. If she's wrong, then she shoudnt be on phones with new (or any) customer.Dont know the quality of work. I guess I wont know.

Joshua was very clear on what was needed. He was honest and helpful.

Jacobi’s service is a 5 star service . I’m very satisfied with everything, very professional ! .

Phenomenal customer service. Chris was very detailed and professional during his inspection. When all was said and done he explained his findings that was very easy to understand and went over our repair options. He’s was not pushy in the least and genuinely looked out for our best interests. I will definitely contact Goettl to perform the repairs in the near future.

Wonderful service but definitely had communication issues with appointment makers. Tried 4 times to get seen for routine required maintenance on systen since October before finally getting seen today. Today they were going to reschedule again. I insisted they did not follow their own rules. They said they'd text or call 30 minutes prior to contractor showing up. I set my phone since i sleep in to not ring until after 8:15. Soonest contractor was suppose to come was 9am. Phone service texted and called at 8:01-8:05. Said that since i did not respond that I was home by 8:15 they'd move on. This was not appropriate as these contacts were made 55 minutes before appointment and not as their previous texted system sent me 30 minutes prior to time. My alarm clock was set for 8:15 so I'd be up and ready to unlock my entrance gate. I've never ever not been here for an appointment for them....this was inappropriate treatment. I don't play with businesses and vice versa expect when someone says 30 minutes prior I take them literally. Since I'm the first service call i expect them not to call sooner. It's not like it's the afternoon and they finished the prior job sooner. Management can call me for copies on text msgs if desired. TY.

Christian Schuck was super nice and professional. Very informative and walked us through our options. Will be recommending them again!

Dayton was able to send a technician the day I called for AC service call. They took all relevant info & called me to let me to give me time of arrival The Ricky M quickly diagnosed the AC problem. Very professional throughout. I was pleased with the service and would recommend Dayton Services.

I’m soooo happy with the quality of service that I received from the gentleman with this company. He was extremely kind, respectful, and fixed me right up! Thank you Bo!

Thoroughly enjoyed the professionalism and speed of service provided by Geottl. Air Conditioning and Plumbing. Jeremy Bo was on site on time and had a high level of experience with my system. He explained every aspect of my system and the issues he discovered. The cost estimate was provided quickly and all the scheduled work was done in an efficient manner. I highly encourage Goettl to send Bo back for any future service calls!

Joshua was friendly and efficient. Explained every thing . Thanks Josh

Goettl tech said there was no freon so leaking somewhere. Freon alone would be about $900-1100 plus parts & service. Another company came, said feron a little low, maybe a pound or two & the valve was leaking. Won't be using Goettl again.

I was super impressed by Goettl AC's response time. My second-floor AC unit displayed an error message late on a Saturday afternoon. The unit stopped working roughly 24 hours later at which point I emailed a description of the problem to the company's general email address. Their tech support team phoned me from the AZ office at 10:00 PM on Sunday evening to discuss the problem. During that call we moved up a service call I had arranged with Goettl by phone on Saturday afternoon for the following Wednesday. Their technician was at my house the next day, Monday, at 1:00 PM to analyze the problem. Unfortunately his intervention and analysis weren't very precise. He managed to get the AC unit back into operation by tightening up some connections. By 6:00 PM that afternoon it had stopped working again, at which point I phoned Goettl back. They arranged for a second technician to stop that Tuesday afternoon. This guy knew his stuff. Within 15 minutes he had diagnosed the problem, a faulty capacitor on the upstairs AC unit. That's a dead easy repair and he completed it in another 15 minutes followed by detailed recommendations for ongoing service of the system. My cost was minimal because the system was/is still under warranty. Mission accomplished in record time.

I had previously used this company before for some plumbing issues and the plumber was so nice and helpful I kept the contact. This time I called them for a second opinion on work done on my ac unit by another company and honestly, I should have called them first, but I had purchased a maintenance contract with first company. The technician Chris from Goettl did his assessment found some problems, took pictures and was very polite in allowing me to follow him around and he explain what he was looking at and the problems he discovered. Goettl will be my go to company if I need quality work done with a professional friendly attitude.

Derrek came over for a scheduled seasonal inspection; we bought the house in 2020 and never had the A/C checked out. After attempting to use a local home-grown Texas company whom never showed up, my wife decided to call Goettl. Derrek was amazingly professional and incredibly knowledgable. I had taken a basic physics class in high school and do understand a small amount about refidgeration, as well as a small amount about power consumption/basic electronics.Derrek was able to confirm my suspicions that one of the previous owners installed an oversized system, and then proceeded to explain how they made it work by having a sightly higher high-side pressure to achieve the desidred low-side performance, as well as the negative impacts of this configuration, complete with pictures of the black stuff in our ventilation as a result of the excess condensation. Derrek also informed us that the return was too small for an R410a system, where it would be passable for the original R22 system that would have came with the house.Derrek noticed a drip bucket was filling and identified the plubing for the condensation runoff, noting that the drip bucket should not be filling, indicating that the primary drip line was clogged, he cleared that issue.Finally, Derrek consulted us on the installation of a new system, giving us information we could use to weigh our options.it is very likely we will use Goettl again, and request Derrek specifically, and very likely we will use Goettl to install a new, appropriately sized indoor and outdoor system.Derrek performed too much work to list in a google review, but siffice it to say, we are extremely impressed with the quality of service and professionalism.

Set appt. They were to arrive between 11-1pm. 11:30 received a text letting me know the tech was still at previous appt but would call/ text when on their way. At 1 pm when I had no received any notification, I called. Person said they would check with dispatch. 2 pm no response. I called again. The lady blamed the call center. She said she would do what she could. Finally at 3 pm tech texted me and showed up at 3:15. Same ole treatment from just another service provider. The tech they sent was great. Was not his fault. Not sure I can trust them with my issues when they cannot even honor an appointment.

Requested a quote for a new AC system, set up an appointment time and got stood up. Then every time I tried to reschedule they said they would call me back and never got back in contact. Guess they aren't interested in making $$$. It would be hard to justify hiring a company for a big job like this when they can't seem to communicate amongst themselves or their clients.

Dayton has some of the best service I’ve seen from Austin HVAC companies. Their front office is friendly and available, and they helped me set up a next-day appointment. Josh - our tech - is incredibly knowledgeable and patient. I was unfamiliar with the HVAC system in a new house, and he walked me through the entire system and gave me a ton of useful information that would help me perform some routine maintenance myself. We spent almost two hours in a crawl space going through the air handler and furnace, diagnosing and remedying some mold issues that would have created major problems down the line.Josh made sure I understood my system so that I could do most of the routine maintenance myself, and he definitely didn’t try to upsell. While I usually forgo service agreements because I don’t feel like they add much value, I specifically asked for one after the service. These guys are amazing!

Noticed a/c not working once we got home from work. They had a tech out here within an hour. Very pleased with the customer service and quick repair.

Josh Turner came to our home for a service call. He was a professional who also happened to be a nice guy. He quickly found the problem, explained what needed to be done, and promptly fixed our problem! I am a satisfied customer and will surely call Dayton Services in the future!

AJ and Arcadio came by to clean ducts. Superior job and superior knowledge. Arcadio even helped with a screen door reinsert. Excellent, friendly, and very polite.

Ken Lightfoot came and gave me an estimate for some plumbing work. He was very nice and explained all of my options clearly which was helpful since I am not a plumber ?

Goettl is the best business hands down. I’ve been a member for a while and all the plumbers particularly Jeremy are awesome. I’ve always recommended Goettl because we can trust them to do the right way! ?

Purchased a new HVAC system 3yrs ago from Dayton when they were still under the ownership of Coy. Called this morning as soon as they opened to report our AC is leaking in our son's bedroom, soaking the carpet, and entering the walls. They scheduled an appt but then cancelled and said they can't be out till tomorrow and if we wanted faster service, we can choose another authorized dealer. Is this how Goettl is going to honor their legacy clients' warranties? If this is how they treat current clients in desperate need of help, how will their normal service be? Whenever a company changes hands, there are always questions regarding how they are going to stand behind the past owner's book of business. Unfortunately, this isn't looking very good.

Even when I have Club Sadie, which is supposed to provide you the “advantage” when it comes to scheduling and prioritization, my appointment was rebooked 2x and the then they came half day late when they couldn’t reschedule it anymore. Not worth it, stay away from this business

Lenny Rivera arrived & started on repairs promptly. I recommend Goettl for your plumbing needs.
Very professional

Josh came out and fixed our AC. He was courteous and fast to diagnose and repair our issue. Even more importantly, he took the time to discuss what he was doing and additional maintenance we should do on our own to keep our system running well for years to come. We really appreciate his help and highly recommend him!

Goettl was quick to respond and Walker was very informative and professional with any questions and concerns I had. Will definitely use there services in the future.

Josh from Dayton came out this morning and was awesome! He quickly diagnosed what the problem was with our AC units and informed us along the way what he was doing. He was very courteous and knowledgeable and I would highly recommend him to anyone!

Let me start off by saying that the technician was great, knowledgeable, and professional. The service he provided was perfect.Now, that being said, let's get into the review:Goettl AC & Plumbing came out to give me a multi-point inspection. As is typical for an HVAC company, the technician did his inspection and then had a sales manager call me to discuss all of the repairs required and how to proceed forward. Here we go.I was quoted almost $4,500 for duct cleaning, topping off two units with refrigerant (which were only slightly low), taping off two sections of duct work, and cleaning out the drain line.You must be joking.I asked the sales rep to break down the prices individually for me and was told that the work would take 3-4 hours. I'm sorry... but I must be in the wrong business when I could clearly start working for an HVAC company and make over $1,000/hr.The sales rep only slightly broke down the individual prices when I asked him to. He then stopped breaking down prices when I pointed out that he was adding about $3000 to his breakdown (and he was unable to tell me where that money was going). When I pointed this out to the rep on the phone he began to get argumentative.I also had two pieces of ducting over the drain pans (the plenums) that required being re-taped. I was told $759 for this. Good-God-Almighty they are charging $759 for 30 minutes of work . This weekend you can find me at Home Depot getting the supplies to do this for <$40.When all was said-and-done I agreed to pay $80 to clear out the drain lines. I recommend to everybody to get multiple quotes. Please don't be taken for a ride by an HVAC company - to include this one.

What can I say apart from AWESOME!!! Wife, 8 month baby and I were in a huge predicament, AC packed up in the middle of what seems the hottest summer ever! Dayton and in particular Adam Medel (installation manager) to the rescue.. came over and thoroughly assessed the situation and really understood the importance and severity of our issue.We had a 17 year old unit, only just moved into the house 4 weeks prior, Adam came up with a bunch of great affordable options that really tailored to our needs. He arranged for his team to come out on a Saturday for the install.Andrew and Gustavo showed up on that Saturday with a really friendly and positive attitude (extra kudos points as who is happy to work on a Saturday?). Took all the neccessary precautions as far as Covid and were very considerate of our situation.The service they provided was impeccable and by 3pm our new AC unit was up and running! They did such a beautiful job and you can just tell they take great pride in there work. Loved it even more that Adam stopped by towards the end of the install to help the guys out and make sure that everything went to plan!Seriously though I am so impressed with there service from start to finish, they really delivered a 5 star service and I would highly recommend them!

Very good service from Christian Schuck! Took the time to explain the problem clearly and gave great suggestions for maintenance. Would definitely go back to them for service!

Chris Rios came to give us our yearly ac check up. He was polite, punctual, and informative. He listened to our concerns, addressed each one. He was very thorough and explained everything he was doing when we asked.
I was very impressed and pleased with the service.

Even came to my home to address the reason my AC unit would not turn on. Eben was efficient, polite, and found the problem quickly. A good experience overall.

Josh Turner, by his actions, shows that he is thoroughly dedicated to providing the highest level of EXCELLENT SERVICE!!! He is dependable and trustworthy. He calls when he says he will and shows up at his earliest availablity. Josh is kind, courteous and definitely knows how to get the job done, even when there are 4 snake skins in the attic! He is truly an asset to Dayton Services!!!When Daye answered the phone at Dayton Services, she was very friendly and professional. She was my first contact with this business and she represented this company extremely well. She provided information in a clear, accurate and concise manner. Unlike many providers, she delivered on her word! She gave me a 2 hour window of when Josh was supposed to arrive and he even showed up early!What a pleasure to do business with people who actually know what they are doing!!!I wish I could give Josh and Daye 10 stars, as well as to Dayton for having hired such wonderful employees!!!

I called Dayton Services when our a/c went out yesterday. Fully expected to have to replace our 80s unit but Josh found and fixed the problem. He explained the issue, fixed it in no time, and saved us thousands of dollars. Thank you Josh! I highly recommend Dayton Services.

I used them before in the past,they were called dayton at that time now its goettl air conditioning, my a/c was not cooling,I called them on monday and they scheduled a appointment on that day goettl came out checked out my unit the service personnel Adam was very professional polite very through was knowledgable told my what my problem was quoted me a price and the work was done he checked that the a/c wad working and cooling before he left,I will definitely use them again in the future thank you rudy.48 salazar

Technician(s) arrived within the window specified, they wear masks and show cover, found the problem with my HVAC in attic and fixed it (wiring/plug issue), and they were professional. Good experience!

My technician was Jared. He was efficient, very knowledgeable and provided great customer service. I also like how he provided electronic copies via email of digital readings taken while analyzing my unit. I would highly recommend for any AC unit repairs/maintenance.

Derrek was very professional and helpful. He answered all my questions and made me feel at ease knowing that my needs were in good hands. Thank you to him and every one at Goettl!

I could not recommend Dayton more highly! They helped service my ducts for $500 less than I was originally quoted by a scam artist competitor—and made sure I wasn't paying for more than what I needed. Besides being a true honest broker, their service was friendly and thorough. Josh is especially great if you're able to request him!

Great service, friendly staff, responded when no one else did.

Beginning with Britney in the office to Chris the service tech I couldn’t be more satisfied with the service I received from this company. I especially appreciated Chris’s knowledge of our a/c and his professional demeanor.

Goettl Services tech Dave just completed a check of HVAC system at my home. He was professional and polite and did a great job cleaning and servicing our system. He gave some options to provide protection in case of power surge. This is typical of the service from Goettl I have come to expect. Thanks to Dave and the customer service team, I am a loyal custmer.

Jackson was great and very fast. Thanks Jackson

I wanted to like this company - I really did. Honestly, it seems like they make an effort, but there is some major disorganization going on here that ends up being the customers problem. I gave them a try after they took over Dayton (my previous AC company). I agreed to have them remediate some mold that was in my air handler. The work they did was fine, but the scheduling was a nightmare. They never called to set up a time to do this, and instead just showed up at my house. It was not a good time for us to have a crew in our house, and we explained that we needed a heads up. They said they would call. They showed up unannounced AGAIN 2 days later. I almost couldn’t believe it.Eventually, they actually called me to set up an appointment to get it done, and they seemed to do a good job.Mistakes happen, I get it. Buuuut… Fast forward 3 weeks later and I needed them to come back and take a look at one of my units that they put leak stopper in as a last resort. I scheduled an appointment online, got a confirmation for Monday, arrival between 1-5. Monday rolls around and NO CALL / NO SHOW. Frustrating, as I made arrangements to be home from work and changed my schedule around to accommodate the appointment. I called the 512 area code number listed on my appointment confirmation and the lady told me that nobody showed up because they don’t service mini splits, without even so much as an apology. That’s fine if they have decided to not service mini splits, but the tech just serviced my mini split 3 weeks ago, and if there’s been a change, I should have been notified. A simple email would have sufficed. Apparently the manager is supposed to call me back. Not holding my breath. I’m a bit bummed that these people now hold the warranty contract on my AC that was installed by Dayton.

Techs were on time and got down to business. We're able to diagnose and explain the problem. Going to purchase a new unit from them.

Friendly people but prepare to get ripped off. Charged me $339 to replace a $10 capacitor which took about 15 minutes total.

Josh did an absolutely fantastic job. He was extremely curteous. He explained everything that he was fixing and was prompt in doing so. If other employees are anything like Josh, I wouldn't hesitate in recommending Dayton Services. I will definitely use their services again!

My hot water heater quit working. I called Dayton Services and was impressed from the very first call. The call taker was friendly, knowledgeable and professional. She quickly and efficiently scheduled a plumbing technician to come to my house the same day.The first technician, Ricky, arrived on time and was very courteous, professional and obviously knew his job well. He made a good call in recommending replacing my 13 year old unit, but gave the option of fixing the old unit as well.The call center called me almost immediately to set up an appointment to replace my hot water heater. Again, she was super friendly and accommodating.The second technician, Chris arrived on time and was just as knowledgeable, friendly and professional. Both technicians followed Covid-19 safety guidelines to a tee. Chris did an awesome job installing the new unit and did it in a very short amount of time.I highly recommend Dayton Services. All of their employees are a pleasure to work with, not only for their knowledge and professionalism, but their friendliness.The price was good too.

We decided to get a new HVAC system, and decided to give our business to Dayton Service. We are very glad we did!We had our initial consultation and estimate from Brian, and he was able to answer our follow up questions quickly.Andrew arrived first and was able to get started on the extraction of the old equipment while Brad came with the rest of the new system. They exceeded our expectations by being on time and very professional.Our new Daikin Fit a/c and heating system are working great! The foot print of the new condenser out side is half the size of the old and it works more efficiently already.When I called to thank the office, John, was very friendly and remembered speaking to my husband earlier in the day.We are very pleased with the service we received!

To my surprise these men were the most PROFESSIONAL ,DETAILED people I ever hired.Kuddos to you two. If this is whom the owner hired I can only imagine the remaining personnel.I interacted with them towards beginning for a short time at backyard. At that time I told them two I was VERY IMPRESSED!And told them why! From what my wife told me last summer with last guy because I was at work. With a two year old new home. He spoke to me attempting to sell me over phone. With no information on my unit.These two guys from Goettl did the exact opposite! Went straight to their detailed work.With information and a small problem I believed in his report. We do have electricity spikes I didn’t mention but I agreed with him why it was bad.$14.95 a month contractEven my neighbor who is on a stricter budget than I said this was a good deal.Good job guys I’m already selling GOETTL to my neighbors.

Asked for a quote to replace A/C. They came out quickly and Chris Rios did a great job explaining everything and was very friendly.

Jesus Gloria was great in explaining what was needed to fix my system.

Josh and Derrick and the team have been awesome!!!So helpful and quick to get the job done. Everything was priced fair and there was no up charge on the repairs like the other AC companies where trying to do!Great job Dayton Services!

I'm very happy with Dayton! I called first thing in the morning and they sent a technician as soon as they could (not even 2 hours later). Josh was very friendly and professional. Fixed my AC promptly. Yay!

Joshua came out quickly and gave me a quote. He was very professional and informative.
Thank you

Very helpful and fixed my water leak in a timely manner. Than you!

Chris was our technician and he was fantastic! Very thorough as far as sharing diagnostics and explanation of issues. Chris was personable and very knowledgeable. I would highly recommend working with him as your preferred technician.

Josh came today and could not have been more professional. He arrived and quickly located the issue and was able to repair our AC. We will definitely use Dayton in the future!

Met Mr. Ken Lightfoot, professional, knowledgeable and friendly with advice. Definitely a member of your team you should be proud of! Thanks again Mr. Lightfoot!

Dayton Services installed a Daikin Hvac heat pump in my home. I am pleased with the crew and salesman Brian. They did a great job and his prices were lowest compared to other estimates I received. Great job guys I will recommended Dayton Services. Thanks

Still deciding on what company to go with but if all Goettl’s employees are as great as Jared then it might be the one! Everyone was so very informative!

Had different companies and independent contractors worked at my house projects so far Dayton’s Christopher’s service is very good. Very satisfied with the quality of work, very humble polite and professional. They always communicate before arrival which is the superb, they will give you estimate arrival and always on time.

I can not say enough good things about Dayton Services. I got home Friday after work and my home felt like a sauna! I couldn’t believe my mother who was watching my daughter hadn’t called me to complain about how hot my home was. The thermostat was set to 83 but it would not cool at all. The indoor temperature was ready 92; yikes! My indoor unit was running but not the outside one. I called Dayton Services at 5:30 and they had Paul at my home by 6:30. I explained the situation and walked him to the unit. He started running tests and looking at components. It’s a 13 year old unit original to the home we bought last June. He starts to show me all the burnt up and melted components. Yikes!!! He tried putting new parts on but my compressor was shot! I began to panic! It’s a holiday weekend and I have a child and pets in the home. He recommend some units to me for replacement. He was very helpful and gave the information I needed to make a decision. Dayton Services installed my unit next day (today)!!! Jared was fantastic! He quickly had the old unit out and the new unit in its place and Al had it hooked up and cooling in no time at all! They were all so professional, kind, and nicely dressed. They even wore shoe cover booties in my home! I definitely recommend Dayton Services for any HVAC work!

Adam did a great job and was very helpful.

I was overcharged and have been trying to get a refund for over a week. Customer service keeps giving me the run-around and promises someone will call me back...no one ever does. I will never use Goettl again.

Joshua was great! Very informative and polite. Thank you Joshua

Chris Rios was professional and explained the repair.

Jackson was a great help with my AC troubles.

Josh was prompt and friendly. He quickly diagnosed and repaired the problem. He also made some recommendations that didn't cost a fortune but will significantly add to the longevity of the AC unit. Most importantly, he took the time to explain why he was doing what he was doing - and he did it in a way that was helpful and informative. I would definitely recommend Josh and Dayton Services!

Worse service ever! 100 degrees temperatures and they took a week to come to our home. When they came, my 2nd unit also stopped working. I spoke with their service manager , Aaron who was very condescending and unprofessional. In the end they were not able to explained the issues my 10k a/c unit had. Stay away from this one if you can.

We have been using Dayton for the last 4 years. We are very pleased with the services provided and the staff's responsiveness. William just serviced our unit and he went over and beyond to help us out. William was amazing and his work is exceptional. We highly recommend William and Dayton AC.

For two years, I've used Dayton Services for annual HVAC inspection twice a year. They are prompt, remind me when its time and have flexible scheduling. Now a gentlemen by the name of Jared Stogner has taken care of ours for four visits now. He is prompt, personable and explains the process in detail, goes over options for both stability and enhancing the system in use. Stand up guy! No pressure tactics. Just good, honest help with all my HVAC needs.--- Update as of 4/7 ---Today Goettl completed our annual Sadie Membership benefit inspection for Air Conditioning. Specifically Bo who I want to add has been the most detailed, kind and professional of all Goettle employees that have come before. And the bar was already pretty high.With our almost decade old Air Conditioner and Heater we have had a number of parts and enhancements put into place as a result of these regular visits. I'm confident that participation in the Sadie Program has ensured maximum life for our units and has prepared us to weather the days that stress AC and heating the most.

I chose Goettl Air Conditioning and Plumbing to fix my ac because of all the positive reviews on Nextdoor. Jared arrived on time and was warm and professional. I was not expecting to hear that I needed a new system. To be honest, after seeing the pictures that Jared took, I knew that I did. It was exciting to hear what they were going to do, especially replacing all the duct work in the attic. I had gone up much earlier and knew it wasn’t looking good up there. I just didn’t know prices were that high now. Even though I knew they would do a great job, plus having the ac and heat pump made at their plant outside Houston in the USA were so tempting, I absolutely had to look at what else is available. If I had to be picky, I didn’t like the sales pitch from the person on the other end of the line. He was a bit too relentless in his efforts to get me to commit, but I truly understand why. So on Monday, I plan on calling around and getting other company’s specs and prices. I still may circle back to Goettl, but at this very moment, I’m not sure. I just need addition information.

Chris came by and was kind, attentive, and professional... They came out same day which surprised me. Definitely happy I called them

My experience was Awesome the Technicians were very professional and friendly, job well done. I would totally recommend this Company to everyone 100%

We called Dayton Services for a free second opinion after another company quoted us over $300 to replace a part. Ricky M. came out that same day, checked the part & told us it was working correctly. He found/fixed the real issue, and also fixed the wiring from the previous company's job. Ricky was extremely knowledgeable in explaining the issue, what to look out for next time, and how to better maintenance our system in the future.

Our AC unit went out overnight, and Dayton came out to fix it the next day. They arrived when they said they would, and the technician called to let us know when he was on his way. Brandon fixed our unit and gave me some tips on maintenance before he left. I highly recommend Dayton Services.

Highly recommend Dayton Services. Josh was professional and extremely knowledgeable about AC units. He repaired our AC quickly and gave great advice for a new unit when the time comes.

Run new gas line for clothes dryer. Will was outstanding.

Extremely professional, and on time, and then excellent work

Frank M showed up on time and was very pleasant to work he took the time to explain everything. Have used in the past and will continue to do business with them

We had Dayton install two new units for us about 4 years ago. When we have issues, they have generally been great about getting someone out to service us with in a day or two and the office staff is friendly. This summer, the unit that cools our bedrooms has been having ongoing problems. After a few service calls, they sent Josh to investigate. We found him to be incredibly thorough and he seemed to be genuinely concerned with resolving our issue. Josh was also interested in the ongoing improvement of our air quality and energy efficiency. He gave us multiple options for improving our system and took time to explain everything to me carefully.

First of all I never write reviews so it’s saying quite a bit that I am. I was having problems with my heater and with the cold weather coming I wanted to get it checked out. I am also 8 months pregnant so I really needed to get it taken care of before my baby comes this winter.I called Dayton and they had someone come out the next day. Josh (the tech) was great! He explained everything in great detail what needed to be done. Unfortunately, because of the lack of maintenance done the previous owners I had to have my entire HVAC system replaced. But, because Dayton has their own warehouse they were able to come out with a new unit and install everything the same day. Bobby (the tech who installed the unit) was amazing as well! After the install he checked everything and cleaned up the whole are.I will be a lifelong customer of Dayton for all my ac and heating needs.

Can’t express how helpful Chris and Alex were. They had all the tools to fully diagnose my system and were very knowledgeable about my system. They actually went the extra mile to accommodate my situation with the work going on in my house, they offered to come back once the work was done and clean my system again free of charge. That in my book is going the extra mile. Thanks for the prompt service, taking care of my unit, and not trying to sell me anything I didn’t need.

Technician showed up, told my son a price and left... WHY would I call a company for an estimate?? I clearly made the appointment for repairs! Then technician texted me after if I was going to pay up front. Lol CLEARLY they are used to deal with people that do not use their services.

My technician Jeremy was very professional and provided great service. He explained all system issues clearly and provided great solution options.

Cobi service is definitely recommended for preventive maintenance

6/29/17Josh Turner was more than helpful, educated me about issues and already set me up with a crew (Justin Medrano and Dean Maldonado) to finish the extensive job at hand. We have lived in this home since 1990 and our ducts and vents were horrible. I knew this already as we have mold and dust allergies. I look forward to our next visit. Very efficient and courteous. Quotes and service were prompt.11/08/17Austin D. Gonzalez came and gave an extensive and thorough bid for a hot water heater replacement and subsequent repairs of water lines. Presented 3 options for repairs. He was knowledgeable and pleasant to work with. I will continue to recommend Dayton Services to my friends and family. I am always pleased with services rendered.They are my first call for services needed.June 29, 2017Justin Medrano and Dean Maldonado came and cleaned my air ducts and replaced my duct covers with new ones. Their work was terrific and quick and oh what a difference it made in my home and ac performance!Dayton Services is always my first call.

Josh Turner has been our Tech from Dayton during both installs of our AC/Heating systems (upstairs and downstairs). He is great! Not only have we gotten timely and personable service, but Josh will take the time to explain how an AC or heating unit should operate. That way, I could understand how our old system had run its course.

Very pleased with the company. AC broke during hurricane Harvey and they still were able to send a tech out the same day. William got here early and even called to coordinate that with me. He found the problem right away and drove to Austin for the parts, came back and fixed it before the rain started back up. He walked me through all the price options of fixing vs replacing but wasn't trying to sell me anything. I'd definitely recommend Dayton to friends and I'll use them for my PMCS from now on.

Josh with Dayton has consistently provided professional service since day one of installation. He knows how to diagnose any issue and is truly an expert in his field. I’m always confident of his work and he also very patiently provides help with “user error” issues as well.

excellent service. very informative and detailed information about our hvac system. Technician was was very professional and personable
Thank You Jarod Wallquist!!

We are new homeowners so when we started to have issues with our furnace we were terrified. Went with Dayton based on high review scores on Thumbtack. Tony, the technician that came out was SUPER helpful. Very professional, friendly, knowledgable, prompt, and attentive. Even Mary who answered the call and set me up for an appointment was helpful and courteous. Highly recommend Dayton and will definitely work with them in the future.

Josh is amazing! He has been out here 3 times and has went above and beyond what I expected. So nice, on time, helped with other issues (fire alarms), and just a great guy. Best customer service I’ve received in Austin. Will continue to use Dayton and request him! Very professional and goes above and beyond! Thanks Josh!

Great technician responded and evaluated the system and thought it could continue to run until it eventually fails. Did not try to up sell. Very impressive and good natured. A real professional. Any company would be fortunate to have that young man working for them. Derrick I think, is his name. I’ll strongly consider Dayton for a new unit installation when the time comes and would recommend them to other property owners. Need more companies like this in Austin.

Adam came on time and checked out ac units and water heater. He did well and explained their yearly service option with no sales pressure.

Goettl came to do Flood Prevention Maintenance Check and technician Josh was great! Answered all our questions and was very professional. Glad we use Goettl.

On 9/2, one of our two A/C units was out; needed service quickly.William from Dayton Services was awesome! He was quick, helpful, and got the A/C up and running quickly. Price was very reasonable, and he explained everything in as much detail as I needed. (I like understanding how things work) He gave me additional maintenance tips as well. Couldn't ask for better service.This weekend the other A/C went out so we called them up again. William went above and beyond. I highly Dayton Services, and if you can get William, even better.

Just had my AC serviced,the service from Dave with geottl was excellent service was great I rate him a 5 star we'll continue to be using this company. Thank u Dave.

Derrek came in and gave me the information I needed additionally answered all of my last minute questions. From the quality of my current registers to giving insight on my attic condition and how it all ties together. I really appreciate. 4 stars cause I didn't spend any money yet. When I'm ready, I know who I'm calling

They removed our entire HVAC system and replaced everything. They even came back a few days later to make some final adjustments and make sure that we were happy and everything should function as it should. Gustavo was knowledgeable and took the time to train his staff in the teaching moments as well.

DERRICK was the epitome of kindness, compassion and professionalism. He made sure I understood completely everything he was doing, he was very knowledgeable. Due to my disability, he understood how important it was to get my A/C fixed. He could see how I was suffering in the heat as well as my lil fur babies were too. He made recommendations for keeping my unit running properly. He is the one that I would ask for to take care of my Sadie Club rejuvenation each & every time. He made me feel comfortable and at ease. To me, he is an AMAZING HUMAN!!

Great service call! Dave is a great guy, and explained everything to us in detail. He also gave us a list of some things that might need doing over the next 24 months or so. Very helpful! So glad we called them!

called to try Goettl as my Daikin mini split system is on the brink and broken. Also saw on the their website they work on Daikin. Called to schedule appointment but was told because they didnt install my mini split system they wont service it. Thats just strange. Its an AC system. I can get any of the other AC repair/install companies to work on my system I just figured i wanted to give them a try. oh well

Technician Jackson; Thorough and professional. Very personable. Honest and fair!

Good communication before service. Fixed the problem quickly and efficiently.

Walker Youngblom was our service technician. He was very professional and on time. We would recommend him to anyone.

I thought I finally found a good honest company until I was charged an extortionate amount for an A/C tune up , they came bearing gifts ( A flash light and stuffed animal ) and that was the first red flag because nothing is free in this country , they then performed exactly the same job as the company previous and had the Gaul to charge me almost $600 , double what I was previous charged . This company is simply a rip off and they will put a saddle on your back and ride you , I will never ever use them again , despicable price gouging , I feel sorry for their technicians because they are trained to be pushy salesmen , I will be going back to my previous honest small family Austin business , Goettl are too big for their boots ! Shame on you .

Had a visit from Josh with Dayton Service today. He had completed my Questions about my A.C. Unit and furnace. Josh took the time going over & educating me about what would fit into my house. It's been a big plus for having Josh Turner.

Dayton installed a new heat pump and A/C a few years ago. I believe I got a good deal. Just had tech out, Chris Valle, to do a seasonal check-up. Chris was on time, friendly and efficient. Their staff that make appointments are also very friendly.

Ricky Martinez came out to fix our AC and found the issue very fast. He was able to fix it in no time and was professional throughout. I would easily recommend them to friends and family in the future.

The gentleman you sent out to do the AC And the plumbing repair We're wonderful R wonderful responsive professional please please see that they get notified of how pleased we were with there service, , we are also member of your service plans , thNks mitchell

These guys are as professional and punctual as they come. One the best customer experience I've had of any home repair in Austin. Most certainly the best HVAC service in Austin. They can schedule you for same day within hours and provide professional service.

A J and Cobi
Amazing job highly them

Dayton was prompt in responding same day I requested emergency services. Very professional diagnosis by technician wearing foot coverings indoors and face mask. Found leak in condenser coil without a time consuming and expensive pressure test. Found a new replacement coil and replaced it the following day. I recommend the warranty as I paid only for the refrigerant....they covered parts and labor which could have been an additional $3000.

Josh Turner came out to our home in a hurry to help solve our malfunctioning a/c unit. What a guy! Not only was our unit fixed in 20 minutes on a 102 degree day but Josh was very enjoyable to visit with. I would highly recommend Josh and Dayton Services

Bo has been here before. He is an amazing, professional technician. I was happy to see him again.

Josh is absolutely the best from Dayton AC. He is very professional, polite, and was able to resolve my issue in a couple of hours. He also gave me some great advice a new air conditioner unit when the time comes. I would highly recommend him if you need someone to come take a look for a fair and honest assessment.

They broke our pipes when cleaning out our pipe to install new heater. When installing the heating system they damaged the bottom where you put in the filter so it’s bent and super hard to replace the filter. We also waited till our old heater had almost died so there was some frozen water in our pipes. Which we warned Dayton about so they could vacuum it up before installing a new heater (pretty normal) and they didn’t. We now have ceiling damage on our first floor ceiling because they didn’t do it. The workers then blamed us and brushed us off when we complained. The unit is good (other than the damage making filter replacement an entire chore- have to buy certain brand of filters that are flexible and push/pull till it finally gets into place) but their service is absolutely terrible.

Jacobi explains everything very well and, is 5 star service.

Dayton AC was very responsive and my initial service call and the subsequent repair were both done the day after I called to get the appointments. The techs for both calls were courteous and informative. My coil replacement was done quickly, cleanly and everything was back up and working within hours of their arrival.

After being totally BS'ed by another company, Mr. Dayton took his time with us, and didn't pressure us after the initial meeting. He was patient with all our questions and understood that this was a big purchase for a house that we have owned for less than 6 months. I specifically wanted a Daikin, and he came back with a great deal. His installers were done in less than the time window stated, and they did a great job, always asking me how I wanted something done specifically, etc. Great job, Ryan, Andrew and Mack!

Dayton was able to get someone out on the day we called, and diagnosed our AC problem quickly. Both the office staff and the tech were prompt, efficient and handled everything very professionally. Glad we called!

Had a small problem and called Dayton (who installed the system year before last). Josh Turner came by and was not only very knowledgable but resolved the issue and checked the rest of the system. Very pleased with his skill and the extra effort to even clean up around the unit. - sincerely Scott W

Goettl / JaredResponsive, professional demeanor. Had HVAC system install. Developed a Weird sound from attic at start up. Checked, handled and swapped out a pair of our new filters for the dirty ones.Jared was awesome. On-time, professional but personable! Thank you handling a minor issue with courtesy and a polite demeanor. AWESOME, just Texas awesome.Thanks again Rich n Donna

Brian from Dayton Services came out for a quote on a new AC system and was fair and knowledgeable. The quote was competitive plus offers a better warranty than others. We look forward to our new install from Dayton Services.

My A/C stopped working in the Texas heat. Luckily, I was a member of their maintenance program which is very reasonably priced! Tech stopped by first thing the next morning. Turned out my outside A/C circuit breaker had tripped presumably due to age or overheating. Tech didn’t charge me (plan benefit) and recommended I have an electrician inspect and replace the breaker to avoid a repeat. 5-star service ?

William did an excellent job at my home today. He was patient and worked diligently to find the solution to my A/C unit problem. I would highly recommend Dayton Services to anyone in need of HVAC repair services.

Andre was actually early, I was expecting him ti have to remove my toilet to snake the pipe, however he listened to what we had already tried and was able to get a better grasp of the situation.

As with most A/C problems they happen without warning and you need it fixed right away. Dayton A/C came out the same day I called for a quote and had the crew there the next day installing a new unit. The owner came across as extremely knowledgeable and the two crew members were wonderful and skilled. Eric, the lead crewman, didn't stop at anything to get the unit in and working properly. I was very impressed with their service.

Really thorough inspection on A/C and furnace.. Probably the best we've had since owning our new model almost 4 years now..Jared. the tech was professional and took great care.

Attempted to use Goettl recently only to take off work to be around for the appointment to have them call after the scheduled time to report not being able to make it. No biggie, right? Reschedule, same outcome. Unapologetic as well.

Quote came in lowest out of several businesses I'd checked with, getting the quote didn't cost me anything, and the cost came in exactly at quote with no hidden charges. Installation of the media filter went smoothly and Jared even went through and removed all the old intake filters, saving me some time on a ladder. Very pleased with my experience and would happily choose Dayton services again!

Great service, on time, communicated everything throughout the visit. Shout-out Kenyatte Jordan.

Well, at least the unit didn’t go out when it was over 100 outside. Thanks to the Dayton Services for getting us up to date on our system. Crew showed up early this morning and working very professionally and like a tag team getting the system changed out. The old one was 15 years old. When they left, they cleaned up nicely and explained everything to me.I have used them for their service work before, and now have used for a complete change out. Highly recommend!*******************Update: After 5 months of use, my electric bill has gone down by $40-$50 per month. The new unit from Dayton and them programming my new thermostat.

Dayton installed a complete central air system for me in April of 2010. They were extremely careful with the installation of all ductwork and equipment in my 85+ year old home. Since the installation they have been very responsive and provided exceptional service every time I've reached out to them. In seven years I have always received prompt callbacks and quick email replies. They are a great group of people and I highly recommend the products and services that they sell and support.

I was having problems finding someone who would honor our warranty. After talking to another company who said it would take 1 1/2 hours to correct the problem with our unit. I researched and found Dayton. Bobby W. came out and fixed the problem in 20 minutes. I definitely recommend this company and Bobby.

Josh came to my house to fix my air conditioner after another a/c repair tech had deemed it irreparable. To my surprise, the unit was simply clogged and needed to be cleaned. I really appreciate his help and definitely recommend this company- they were prompt, courteous and got the job done well.

Hi all,Just had Josh come over to do my yearly inspection. Dude was super cool, super quick, let me know everything he was doing and why, and after talking for a bit, I found out he’s a really cool dude outside of his job too. 10/10 experience, would recommend Josh and Dayton to anyone. Guy should get a raise if he’s not already set for one!!!!

Coy and his crew were very professional. From the home inspection/estimates to the end of our new AC installation, they kept in constant contact and were courteous the entire time. Coy responded to all my emails and the installation crew were extremely attentive and pleasant to work with. I have no doubt I'll continue to get top notch customer service from these guys; plus they'll locally owned and have been around for a long time. I highly recommended Dayton AC & Heating!

Great service for a long time, servicing my home on a regular basis and provided the correct time to replace our system. The whole process took 20 minute to get approved and set a schedule for two days later to install. Installation took 3-4 hours ,the team Ryan, Mack & Larry knocked it out and now my wife is having questions as the system is working so well and so quiet that she thinks its not on until she has to get a sweater. If you are looking for front line equipment , service and a honest company call Dayton , you will post like this too!

Our Experience with Dayton was great. Tony was very thorough and made sure to address each of our needs. Additionally, the reception desk and Mary were very polite and attentive to our requests. Thanks, Dayton.

Christian was great and very informative. Great customer service. Highly recommend Goettle for all your AC needs.

We had our system replaced by Dayton today. Jacob Gonzalez worked all day and was extremely diligent in checking and rechecking his work to make sure it was perfect. On top of his work ethic, he was so polite and kind. What a positive experience this was. I highly recommend this company.

Dayton/Goettl Air Conditioning removed my old AC and installed a new one they recommended. 2 days AFTER they finished the install they presented me with the attached Warranty paperwork. See #4 that THREATENS THEIR CUSTOMERS to void the warranty if our company encounters any type of loss from you or your actions. This includes a negative online reviewMy understanding is that this is not actionable #1 because they presented it AFTER the work was finished and #2 because they have to prove that your actions caused them to lose business.That said I WOULD NEVER WANT TO PAY A COMPANY THOUSANDS OF DOLLARS (or really any amount) TO DO WORK FOR ME THAT TREATS THEIR CUSTOMERS THIS WAY!!!Believe me they need that statement with the horrendous work they did on my house!!!! If their customers actually wrote honest reviews they would be out of business.Not only did they do horrendous work they NEVER bothered to respond to any of the times I reached out to them about the issues so they never honored the warranty anyways!!!I cannot express the level of frustration, and disappointment first from seeing this warranty clause and then from their lack of customer care or even knowledgeable staff.

I called to schedule an appointment and Lisa Lott answered the phone, and she helped me get scheduled quickly and easily! Very professional and great customer service ??

I had my air ducts cleaned in Lakeway in March of 2019. I started a renovation in November of 2019. I had them look up in air vents because I saw mold coming out. Sure enough the air vents that were “supposedly” cleaned in March were full of mold. OLD mold that could not have happened in that short period of time. I contacted Dayton to rectify. They sent a manager out and he view them himself. He said he would talk to his boss and I never heard back. Since then, I called again just after Christmas and still no phone calls returned. Guess they didn’t care to fix it or the fact that my family of 5 was breathing in the toxic air blowing from those vents. They got me for over $1500! DO NOT USE this company

We have been using Dayton Services for over 15 years. Coy Dayton only uses the best technicians. They are always prompt and very honest. We recently had a new a/c unit installed. They were very professional. Calvin and Ryan were very professional and explained everything they were doing. We also had a propane gas hook up and again, very good service. I highly recommend this company.

Kenyatte was thorough and explained everything great!!

This is my third time using Dayton and I’ve decided that they’re gonna get all of my business from now on. Ricky was here to do a long overdue preventative maintenance check on my a/c, and without any heavy sales pressure he gave me some good advice on replacing my much older system (which I now plan to do with Dayton in the fall). During our talk I took his advice and decided to replace my 14 year-old water heater. He returned today right on time and had the water heater installed in no time. Based on my experiences, Dayton deserves all of its very positive reviews, and Ricky’s a very friendly, knowledgeable representative of their company. Even my dog liked him!???

Chris Parenteau, the Technician who performed the water softener replacement/installation did an EXCELLENT job for us. He was very polite and professional and we are extremely pleased with his expertise and quality workmanship. We would highly recomment Chris and Dayton Services to any of our family and friends who need a water heater replaced or serviced.

Dayton Services has great customer service, their staff is very friendly. I had a minor discrepancy with the pricing and punctuation of which was quickly addressed by management. The technician that was dispatch for my residence was knowledgeable and highly skilled.I would have issued 5 stars, however, pricing needs to be outlined and agreed upon before the start of a service. Particularly, I believe a written or emailed estimate on all jobs small or large before starting any work would prevent this from being an issue in the future.

Dayton's initial visit & install was great! The price was good, they showed up on time & went to work. Eric and Ryan were the best install crew you could ask for. Neat, stayed on task, got it done and explained what they were doing. They worked hard. I love the new equipment, it's so quiet! I rate my experience first class! Terry Wyatt

Thought I was goIng to need a new unit but within 2 seconds of opening my unit Josh saw the capacitor had blown. He replaced it and the unit was back to normal. Called at 10am and was getting cold air at 11:30. Can’t recommend Dayton and Josh enough.

William came the day we called and found our compressor for our heat pump had expired. William was very courteous and wasted no time in finding the problem. Jacob G. came the next day, installed the new compressor, and was also very courteous and efficient. This was not our first time to use Dayton and we will certainly use them again! Both men were very professional and knowledgeable. The office also did a follow-up call to see if we were pleased with the work! It is great to do business with this company!

We could not be any happier with the service provided by Ryan, Mack, and Andrew at Dayton Services. They installed our new air conditioner and furnace in a timely manor, were friendly, informative and knowledgeable. They even left my garage cleaner than it was when they arrived.

Excellent service Technician. Fabian inspected the furnace, and took photos of the AC unit, water heater and attic space. Very thorough, courteous, too,

Josh with Dayton Services came out to check my A.C. unit. He was able to analyze what was going on with our units and controllers in a timely fashion. Good and honest company to do business with.

Tech didn’t seem to be that knowledgeable with system that they installed a year earlier ( DaikenInverter HVAC ) didn’t even check smart thermostat.He did clean outside condenser and took photos.Seem to be nice enough person .

In August of 2019 our air conditioning went out. The parts were under warranty, but they charged us outrageous labor charges. They were late for appointments and one day they didn’t show up at all. In late May of 2020 our air conditioning went out again. They said it was the same two boards they replaced in 2019. I wasted a week waiting for them to get the parts in. When I would ask them where the parts were they would tell they were on their way and would be here tomorrow . This went on for a week. They finally got the parts and installed them, and had the same outrageous labor cost. One hour after the technician left the AC went out again, he came back again and fixed it. Then in June the same issue, the tech fixed but didn’t seem to know what he fixed. Now it’s June 3rd and the AC is out again. Worst service ever.

Jackson fixed an elusive problem that other companies could not figure out.

My AC stopped working on the labor day long weekend. Fortunately, Goettl was able to send a tech swiftly. Walker came in right on time and took only 10mins to repair my ac.

Tony came out and found the problem and fixed it in minutes! I've called them twice and every time they have came out the same day. Plus they always tell you if something is warranty.Jared came out this time and he’s another great tech. I don’t know how you find these great quality techs.

Cobi service is very much recommended to anyone who needs a/c service

Dayton came by for a repair on an older unit, and was able to make a quick repair to bring it back to life! I was shocked that I didn't have to upgrade the unit right now, but was presented good options for when that time comes.

Love the work they do! Every time. They are always professional and clean up after themselves. We installed a full brand new AC unit with a whole zoning thing going on. It’s awesome! And Chris just fixed my water heater and added a new water softener. 100% recommending to anyone who asks

Clogged drain pipe was diagnosed as reason for no AC. Best efforts of technician failed to clear pipe. Replacement of pipe was recommended.

After being abandoned by American Home Shield, it felt really good to have such a well put together A/C company help us out. Our old unit was past the point of repair. From the beginning, I met with Josh who was honest and very professional. I got to speak to Coy, the owner, who was able to help me pick a system. I picked the Daikin for it's high tech efficiency and 12 year warranty. This was a large purchase, and I wanted to get it right. The installation crew was great at handling my very big task of removing the old unit and installing a completely new one. Patrick, Brad, Briant, Larry, and Andrew all worked really hard. They even found an electrical fire hazard from when the house was built, and I was able to take care of it while they were installing the new unit. They corrected some bad duct work, blew new insulation, and cleaned ducts as well. They installed units on a good friend's house, and did just as well for him. I can definitely say this is a quality outfit and would use them again.

We had some heating issues during the cold front and I called Dayton Services. They came out same day to diagnosis the problem. The tech William crawled into the attic and figured out that our wiring was bad as it burnt out our heating unit inside the furnace. The next day William came back replaced the unit in a timely manner. He also checked out our downstairs unit to make sure there wasn't any faulty wiring in there. Thank you William for making sure we had heat during the cold front.

Joshua was very knowledgeable and answered all questions

We are in the process of remodeling our house and had Dayton A/C to come out to service my system. Josh was nice, friendly, and very informative in helping us to see what route we need to take to replace our system. We will definitely be using them in the future.

Richard A provided exceptional service and was very knowledgeable

Josh Turner was a consummate professional during the repair of my HVAC system. From the time he introduced himself, he was all business while affably keeping me informed throughout the diagnosis and repair. Will highly, highly, highly recommend at every opportunity.

So far very impressed! Jarod was very thorough and professional. We are in the decision making process.

Cobi is honest and is very helpful. 5 star service.

Needed to connect natural gas line to new permanent grill installation. Noe B. was super professional and got everything set up according to city code. He was able to do the fix same day, which was amazing. Super easy to work with their scheduling service as well. Would call again. Btw this review is for the austin branch of the company.

Josh was so great! he fixed my AC in a snap and was funny, professional, and pleasant to talk to! He fit me in last minute which was such a relief in this summer heat! I highly recommend giving him a call!

Been dealing with a chronic AC issue for a while now on our brand new AC. These professionals diagnosed and fixed my issue very quickly. They have the technology and tools to do it right the first time. I won't be going anywhere else!

They came out for a HVAC inspection after the business office called and told me that my current HVAC company was going out of business because the owner was retiring. After they arrived I called the other company and they confirmed that Strand Brothers was NOT going out of business and wanted this company's number so they could contact them to find out why they told me such a lie... Either a big mix-up or some underhanded customer snaching going on...

Ok so I have given Dayton services 5 stars but Ricky gets 10!! He came back to fix a run to my sons room with a larger line and it’s the first time he’s actually had to get under covers!

My experience with Dayton was a 5* in every aspect of their service. I got 3-4 bids for my job and they came in the lowest. They responded very quickly to every email that I sent. They showed up right on time on the day of installation and completed the job without any issues and much faster that I thought. I had them replace 2 A/C units and a boiler and was very satisfied. Highly recommend!

Tech Josh Turner, at Dayton; did an amazing job repairing my ac unit and was very knowledgeable. He answered all my questions and and was exetremy helpful. It was a pleasure doing business with him.

Dayton Air Conditioning and Heating came highly recommended by my brother who has been using them for year.I called in the morning and they came the same day. The Tech went right to work and within the hour he had it up and running and the price was very reasonable.I would recommend Dayton Air to all my friends.

Thiß company was extremely fast and professional. AC system was installed next day. Installers were very courteous and clean. The company went above and beyond to help us with getting this while thing paid for. I would absolutely recommend them to anyone.

Austin Gonzalez arrived on time and was very knowledgeable and helpful with the service of our water heater. Was able to point out the problem and resolved very quickly. I would highly recommend him to family and friends.

Called to get prices on installing a new AC unit. Got a quick appt but then they told me they were on their way and didn’t show up til 1 1/2 hours later. They checked everything out and said someone would call me for different price ranges to install a new AC unit. It’s been a week and a half and I have yet to hear from anyone. Starting to call other companies. I’m not without AC but I know mine is giving out and I thought I’d give them a try. Guess not.

Josh had a polite & friendly demeanor that put me at ease right away. That is a valued trait to a female home alone! He took the time to explain the cause of the problem & was incredibly fast in fixing it! I recommend Dayton & Josh highly!

Request Ken Lightfoot for the best of the best! His is an expert technician with an abundance of HVAC experience!

I just had Dayton Services come out for the second time to fix my 16 year old air conditioner (different issue, not a repeat visit) the same day I called them, which is great since one night with on AC in July in Texas was enough for me... Instead of just looking at the problem itself (the fan quit working), David Sabo took the time to check our the entire system top to bottom to make sure he was not missing anything. He then presented me with detailed options for the repair and also replacement of the unit since it is old as well as upgrade recommendations such as surge protection, UV light, filter. I am very happy with their service and went ahead and purchased a new AC system, which they will install this week (they fixed the existing unit so it would cool until the new unit came in and was installed).

Just had our furnace & house heating system completely inspected for $49! Josh Turner was very friendly and courteous and so professional.
The office staff that made the appointment was also nice. Our new favorite services company!!!!

AJ and Cobi did an awesome job!

Edit to previous review. Below you will see my initial review for this company. OrIginally I gave them one star, only. Since I posted the review, one of the owners called me, apologized for the experience and for the behavior of some of the other staff, and sent me a check to cover the cost of the ladder. I feel much better after speaking to her. I would just say, if you do decide to use them and experience a problem, reach out directly to Jessica. AVOID COY if at all possible.ORIGINAL REVIEW: Terrible experience. They installed a new furnace and over our first freeze of the year--the heat would not come on. The freeze was well over before the furnace was fixed. Also, their technician broke my attic ladder and the company refused to pay for a new one. They did, after I withheld 1/3 of the payment, compromise and agree to install the new ladder I was forced to purchase. When their carpenter came to install the new ladder, he showed me the old one, and said it was in very good shape UNTIL SOMEONE DROPPED SOMETHING HEAVY ON IT! He said that there was no way normal wear and tear caused that kind of break. He took pictures and said he would tell the boss. When I emailed the owner, and asked for compensation for the ladder I purchased ($247), he sent a very rude and unprofessional email saying no way he would pay for the ladder, and that he had fired the carpenter for running his mouth and that he dont know what he is talking about. There was also other dishonesty involved that would take too long to describe. Suffice it to say, I feel horrible for the carpenter who got fired. He was just being honest and doing his job. I don't think anyone should trust this company.

Jared was very professional. He explained what was needed and had pictures. I recommend Goettl if you need HVAC services.

Josh the repair Technician came to our house after 5 PM and quickly assessed the problem and performed the repairs. Josh was friendly and informative. Thank you Josh for an outstanding job well done.

Kenyatte did a great job diagnosing the problem!

Honestly, 5 stars is not enough! This is the 3rd time I have used Dayton's services. Every single time, without exception, I have had superior service starting with the receptionist Mary, to the specialist Brandon. Brandon displayed excellent professionalism.Additionally, Brandon gave me instructions for self maintenance to prevent further clogging of my AC unit. Please accept my gratitude towards your customer care staff for their speedy and efficient services.

Josh came to install larger AC vents and vent hose in my parents attic. I met Josh at moms house where he proceeded to do an excellent job. He is very personable and quick A+++ for Josh. Voy you have an excellent employee. thank you Josh!

I called Dayton Services yesterday at 4:15pm, when we came home from vacation and found that we had no heat. William came out and had us up and running by 5:30pm! Thanks, Dayton Services and William - great, professional, FAST service!

Christian Schuck made this process incredibly seamless and easy. We’re so thankful for the quick service in this Texas heat!

Thanks William for your help in setting us up with a portable ac unit while our central air was waiting for parts to fix it. Virile was here this morning and diagnosed the problem, however, the unit stopped working before the parts could be obtained. We appreciate all that Dayton is doing to help us out.

Josh was extremely helpful and patient. He made sure to explain what he was testing a possible reasons for the issues we were having with our AC. I would recommend this company to anyone.

Dave Sabo arrived on time, diagnosed the problem quickly and solved it even quicker. We have used Dayton Services for years and they never disappoint.

Tony stopped by this Sunday afternoon to fix a problem with our AC Unit's condensation drainage. He clearly explained to me what was wrong and then quickly solved the problem. After finishing his work, he took the time to review everything with me and made sure I didn't have any other questions. Overall great experience.

Received an inspection and quote for HVAC replacement. Really appreciated how thorough they were checking my existing situation in order to provide an accurate quote.

It is refreshing to see a service company have their act together like Dayton. They have obviously spent proactive time setting up systems to make sure that their business runs smoothly. The technician was courteous and knowledgeable. He put on shoe covers, which was a minor detail but much appreciated since it had been raining and we don't wear shoes in our house.I can't recommend Dayton more highly. They went beyond expectations. Thanks!

Our AC went out in the July crazy heat. Josh was here within 2 hours of the call even in traffic and had the unit fixed in under 15 minutes. Highly recommend!

The technician we had, Tony Pardo, was outstanding! We had never used this company before but I would highly recommend them again! They were knowledgeable, friendly, helpful and best of all, professional! Tony went above and beyond to explain things to us and help with whatever he could. It was more than we were expecting to pay, but I don't think they were trying to gouge us - just had a lesson on how expensive air conditioning units and the parts and supplies cost! Hopefully we won't have to use them in the near future but if we do, we will definitely call them again!

Walker and the whole team were very professional from initial call to leaving my ?.... Great job!

Have used Dayton Services several times now and they always do great work. William did some emergency AC work on a Saturday morning and got us up and running within just a couple of hours. Ricky has done several plumbing projects for us and always goes above and beyond.

It look me a few days to drop this review in because I prefer more detailed reviews. I have had these guys come out and install a unit a few years ago. They also have provided all the service for the last few years. They have always been able to make same day appointments for emergency repairs and quick service for normal maintenance. Like all companies they present upsell options but what stands them apart is they are not pushy. You do not feel like it is a must make now decision. Dave (hope I got that right) made sure to take his time and troubleshoot a poor cooling issue. When he left everything was working great and I was able to say with confidence the current issue was resolved. Highly recommend.

Josh just saved me 3000 dollars! A larger competitor, you see therir trucks all over town, quoted me $3000 on a job Josh completed for $600. He gave me homeowner tips along the way. Super helpful.

After a horrific experience with Roto-Rooter, I decided we needed a second opinion. We called Dayton services and they were kind, professional, and came out right away to fix it. Ricky, was able to fix what Roto-Rooter couldn’t and he fixed what they broke. I will definitely call this company again if I need it. Fingers crossed I don’t any time soon.

Josh came out and helped me with two different repairs. He is brilliant and unflappable. Both times he was able to identify the problem within minutes and finish the repair within an hour

Josh was my amazing tech. He is knowledgeable, patient and just a real pleasure. Thank you so much for such quality technicians who instill great confidence in Dayton

Bo came out and replaced our blower motor on a Saturday. He diagnosed the problem quickly and we have cold air again! Thanks you sir.

Melissa answered the phone with a smile in her voice a little after 4 pm today. I was slightly panicked, but explained my AC wasn't doing its job. She got basic info and told me William was on his way. William was a pro as well. Took care of it in the 100 degree heat (when just standing still without bursting into flames is amazing, let alone working very hard in it) and he was very pleasant and knowledgeable. In and out. Done.Please don't hesitate to call this company for your needs! Old fashioned, friendly service.Thank you, Melissa and William and the Dayton crew! Lori & Paul

Very happy that they came on the same day we needed the service. And Travis Davis the technician was very helpful installing a new water heater and supportive with questions we had on the water heater. Very friendly experienced guy, and installed it very quick also. Would recommend his service to anyone.

Dave Sabo came out and blew me away with his service. Another company was out three times and couldn’t find anything wrong even though my house was heating up to crazy temps every afternoon/evening. Gave me tips to try and keep it cool until the repair could be made that the other guy never did. Absolutely what customer service should be like!

We had an electrical fire behind the dryer. Luckily, my boyfriend was here and he turned the breaker off before the whole house caught fire. Dayton services did a great job fixing the damage in a timely manner. They ran a new wire on the outside of the house and they replaced the dryer cord. They did a great job!

Very quick, professional A/C service. All of the repairs were carefully explained. The repairman was very experienced and knowledgeable. I always use Dayton for A/C services.

Matthew was great. I recommend this company to everyone. Thank you!

Jackson did a great job.

Josh was very professional and practiced social distancing and utilized shoe covers while in the house. Unit checked good and was recommended for a Home Air Purifier for our zoned system. The four year old Daiken system is very reliable and super efficient especially with our zoned system. No need to cool the whole house when you only use certain areas. Highly recommended for savings on utility bills.

Tony provided excellent service and was very knowledgeable. Turns out you should replace your filter monthly REGARDLESS if the filter says its good for 3 months. WHO KNEW? Thanks Dayton Services for the help. I'm cool again!

Derrek patiently takes the time to answer my questions and provide thoughtful suggestions, which have been unbelievable helpful. I look forward to Derrek’s continued partnership in taking care of my HVAC system.

Fellow Texans, Learning that your AC is out can throw any of us into full-fledged crisis mode! Don’t panic, Dayton saved us this weekend and I would recommend them to anyone! The first company quote came back with a figure the same as full time college tuition for a semester…Ouch! Dayton saved us thousands and had us up and running in one day. Truly grateful! Thank you!

Our AC went out in our upstairs just as the summer started heating up. Josh came out and figured out the problem quickly. He was in and out within 30 minutes. Fast, friendly, and knowledgeable!

Joshua was fantastic! Great service! I will call Dayton and Joshua first if any problems arise in the future!

I liked response time and service. My AC stopped working on a Saturday night. I called them Sunday morning they said a technician would be able to come by in a couple of hours time and he showed up around that time.The technician (Tony) did a good job locating and explaining what the problem was. In my case the capacitor had blown out. He quickly replaced it. The price was reasonable too.

Dayton AC did a great job of catering specifically to my requests. The flex work in the attic needed to be replaced. Most companies that came out gave me a much higher bid, involving a more complete overhaul. While those repairs would be helpful, they were not necessary, and right now my budget only has room for what is truly essential. Dayton was prompt, easy to work with, and willing to do exactly what I specified (Thanks, Brian!)

1st time I have used Dayton Service and will use again!! Quick response...same day service. Josh did a fantastic job! AC back with cool air!!

Chris was a pleasure to work with! He is a great asset to your business.

It's difficult to express the thanks and appreciation I have for this company and the owner, Coy Dayton. They were a God-send on a scorching hot Sunday in August 2018 when they were the only company (out of 4 that I called) that returned my call before 8am on Monday, when I had left a message that my a/c had stopped working. I also mentioned that I was concerned for my 82 year old mom who has difficulty dealing with the heat. Words are not enough to express my thanks to Mr. Dayton, Tony, Brad, and Brian (+2) that came to my rescue on Monday, Aug. 27, 2018. My new unit was also installed the SAME day! God works in mysterious ways and Mr. Dayton and his employess are angels in disguise.

Austin D Gonzalez. He represented Dayton with total respect of the customer's needs. We would have him come out again if we had any more issues with our hot water tank. Great job Austin. Thank you!

Austin D. Gonzalez originally came to replace our shower/tub drain however after he reviewed what needed to be done he recommended we wait until bathroom remodel. The previous installation left insufficient access which made the repair 50/50 that it could be done. I agreed as long as it was not leaking we should leave well enough alone.I called them because I made an attempt myself to repair and what should have been an easy job looked like I better call in an expert plumber before I regret what I did. Austin confirmed my concern that the previous repair was done improperly and the chance of a proper fix was slim without tearing out the tub.So the day was not lost he did repair our sink stopper and treated the piping as it was filled with sludge. We recently purchase this place and the previous owner did not take care of the plumbing properly.Dayton came out on a Sunday and did not charge extra. This is a great company to utilize for your plumbing, electrical and their specialty HVAC.

Josh Turner came out and fixed my air conditioning today. Replaced a part and killed a bunch of ants that got inside. He's a great guy, a lot of fun. Would recommend him!

I’d give 6 stars if I could. I was very impressed with the thoroughness of the inspection. I plan to suggest them to my friends if anyone needs an AC tune up

We needed some quick-action related to a plumbing problem, and Austin D Gonzalez sprang into action and helped up out. Quick, efficient, and knowledgeable, Austin knew what he was doing, got to work, and took care of it. Definitely would recommend Dayton Services in general and Austin Gonzalez specifically for any and all service calls.

Bo came bay today to do a Heating System Checkup and did a fantastic job!!!

I have used Dayton for several years now in 3 different homes and I cant say enough about how wonderful they are. I specifically ask for Bobby because he is one of my favorite people ever. They are professional, quick to come out, and so kind and helpful. They go above and beyond to explain things and how to prevent things, which is so helpful to me personally. I would never consider calling anyone but Dayton (we also use them at my place of work).

William came out after hours and in about an hour after calling and knew the issue immediately. 10 or 15 minutes later we had cold air again. He is extremely polite, fast, and professional. I am so glad we found Dayton Services. William is also very informative and explains what he is doing so you can understand. 10 stars...

Kenyatte Jordan is awesome. DId a fantastic job. Efficient and polite. Explained the process. Great job!

I cannot share enough appreciation for the service I've received from Coy and his team! I called on a Sunday and their technician was there within an hour just as promised and our AC was up and running in no time! If you want an honest and reliable company, call these guys! You wont regret it!

Completely satisfied with the service I received from Goettl. Lenny Rivera the tech was on time and very professional.

Brad and Ruben installed our new Daikin Seer 4 Ton HVAC system on 27 February 2019. They worked non-stop from 7:00 AM to 7:00 PM. We love our HVAC system We set the new thermostat on Auto at 72 degrees Fahrenheit and have been enjoying the perfect temperature ever since then!

I just wanted to say thank you, Dayton Air Conditioning, for your integrity and prompt and professional service. From speaking with Jessica on the phone, to thanking Bobby Wagner for replacing the capacitor, was a total of about 45 minutes. I've never seen anything like it! Even my wife said, They're already here?? Hopefully I won't need any AC service for a while, but when I do, I definitely know who I'll be calling.

We have used Dayton Services a few times and every time it is a great experience. This time the A/C went out and Brandon came right away and fixed it. Very professional and knowledgeable. Thank you!

Chris and partner were excellent, they easily fixed the issue, I will not hesitate to call on their services
again.

Christian Schuck most certainly was helpful and knowledgeable with AC issue.. thank you..

The price for clean out was a little high, but then I had to call about an issue with the thermostat a couple of days later and the woman who answered the phone told me what to check (batteries) and that was the problem. She was Awesome and I can't remember her name! Customer Service A+

Had an emergency and couldn't get anyone to come out. They sent Chris out that same day. He was so knowledgeable polite and professional. We were able to get a very reasonable and timely repair. I would definitely recommend their services and Chris as a plumber!!

Great, fast service even on July 4 2018. Tony was my service tech. He diagnosed and got me up and running ASAP.
Aug 27 2020: Jeremy did a great job.Called when he was heading over. Cleaned out the dripping pan and cleaned out the drain pipe. Wore his mask while he was inside my house.

Josh came out on a Saturday and was very prompt, arriving right at the beginning of the quoted appointment window. Repaired our AC unit very quickly! Thank you!!

This place is top notch. The technician Tony Pardo found a mistake that had been made by a different company and fixed it the very next day. He was very honest, professional, and friendly. I will only use Dayton for all future repairs.

Bo performed our recent service and did an outstanding job! Way to go, guys.

Chris came promptly and repaired my leaking a/c line. He checked his work and guaranteed it for a full year. He wore covid protective gear and was meticulous about keeping my home clean.

Professional staff. Always show up when there is an issue.

We had problem with our A/C thermostat controller. Their technician Brandon came out the same day. He is so knowledgeable. He identified the issue and fix it right away. Thanks!!

Josh came exactly on time that was stated. He went above and beyond on the service , not only fixing our air conditioner but showing what was wrong at each step. We had him check the entire system and also resolved some future mold problems. You couldn't ask for a more professional and knowledgeable person to resolve your problems.

Josh fixed the problem that caused our AC to stop running (burnt out electrical piece). Replacing this revealed another problem that would cost more to fix normally. Instead of just replacing the other part, he treated the job like he was working on his own home and tried to get the part to work without replacing it. Our AC is up and properly running again!

Water Heater Replacement - Chris came out and suggested to replace our Water Heater which was making all weird noise. Chris is awesome and and did listen to all my concerns and worked out a schedule around my time. On the day of installation Chris and Austin did a awesome job, cleaned the area and went beyond my expectation. Job well done!!

Travis Davis was great! He was quick and efficient. He was very nice and took care of everything we needed done. Thanks again Travis and Dayton services.

We had Tony come out and finish up a repair on one of our houses after part came in. There was a wiring issuing and he stuck with it until problem was solved. He then performed a summer maintenance check on two systems at our other house. Total professional and would welcome him to work on our AC units in the future.

Josh was very helpful, arrived in a timely manner, and fixed the issue with our furnace. Support staff was courteous and always confirmed appointments and arrival times. Will use again!

Showed up on time and was very detail oriented about the unit parts, pricing and overall process to get my central, electric AC replaced. Answered all of my questions throughly and sent the best installers. Overall, our rep made the process quick and painless in this Texas heat. Thank you!!

Today we discovered a leak in our home and Austin D Gonzalez came out promptly to repair the shut off valve beneath our kitchen sink. He was very thorough in his repair and friendly. I appreciated that he also tightened up the faucet which was a bit wobbly. Great job!

Brian did a great job helping me find the right ac unit for my home. I bought the daikin 4 ton ac unit and I love it very quiet and saves energy.

Ken did an excellent job!

David Sabo arrived on time, very professional, nice, also personable.
Gave me options on the replacement of my Mini-Split system and
the air purification system to keep the microbial growth from coming back. His knowledge is vast and much appreciated.

Christian was very profesional and respectful. The estimate he gave was free and more than fair. I would recommend Dayton for any and all service needs.

AJ and Cobi did a great job

Tony did a great job installing the unit on Labor Day which is a holiday, he was fast and efficient. Got the unit going which was great because the heat was to much to bare. Thank you Tony for doing a great job, it's people like you that consumers depend upon to assist us in our greatest time of need. That and a great landlord who paid to get the job done by professionals.

Josh came by for an AC inspection on July 15, 2017. He did a check of the outside unit and the insulation. He cleaned up the outside unit and noticed the lack of insulation in the attic. He was very friendly and informative with his findings.

William did a great job. Came out for a same day appointment. Called at 4:50 and William arrived before 6. Great service and very knowledgeable.

Very awesome service! They called to let us know Tony was on his way. Tony arrived as expected and was extremely polite. He explained everything to us and fixed our furnace very quickly. Very affordable and great service

Great company! Very professional. Ken Lightfoot was great!

I was glad that he could come a day earlier. He fixed it and the AC came back on. But it’s pricey, but hey, I want the AC back on. Thanks!

Josh came out to provide an estimate on a room that was bait as cool As the other rooms in my house. He found out that almost all of my ducts throughout the house were closed off. He quickly opened each and I am thankful. My cooling costs should be much lower in the future . He was very professional, friendly and knowledgeable.

Came and checked out our AC. Gave me a full and detailed report of the condition of the unit and recommendations/options to improve the system. No pressure a d very helpful.

William was so awesome! He quickly but efficiently unplugged my line, put in a cut off switch & then went above & beyond to even solve an unrelated issue of my AC unit making a loud noise in regard to my air filter!! My unit not only is running great, but is quiet now!! Thanks William!

I called about our old A/C system that has a couple of problems. William was very thorough and checked the entire system completely. He gave us a good plan moving forward to extend our current system and make other improvements to save us $$. Great work!

Very pleased with the purchase and installation! Steve,Calvin and Felix did an excellent job with installation.Arrived on time and gone in 3.5 hours. Thanks Coy!!PS Virgil came out to check the installation all was okay!

Dave Sabo was at my home and checked our AC. He was extremely professional and was very informative . I would hire him over and over again , he is awesome! I appreciate his honestly and work.

Josh came and helped us out with a water leakage in our AC system. He answered all of our questions and told us why he was doing what he was doing. We will call him for all of our AC issues.

Cobi service is recommended great worker

AC went out late in the evening. Josh came by and within 30min everything was blowing cold again. Thanks for the good work Dayton.

This company is absolutely fantastic. William was incredibly kind and was one of the nicest and most knowledgeable repairman I have ever met.I cannot recommend this company enough, as they are family owned and owned by fantastic people.Also, if William's manager is reading this, he deserves a raise! Absolutely awesome guy!10/10 Service!

Tom was outstanding! He knew exactly what the issue was and went above and beyond to get it resolved! He didn’t have the part on his truck but was able to locate it and come back and fix the issue same day, so I wasn’t inconvenienced another day. Even checked to see if I had any other electrical issues. I will definitely use their services again and refer them!

Half of our San Marcos duplex lost AC. After calling the Service dept, William called back and by luck of location, was able to quickly visit the location. Fortunately an easy fix to a fuse issue, but William took the time to explain the functionality and options for the future. Losing AC in August is always stressful, but Dayton and William helped to end the day on a positive note.

Never will use this company again. They install the incorrect unit. Also had evacuation of old system with employees that did not have the proper license

Walker did a great job! Professional and informative!

Jehad did a great job at checking out the system! Honest and not pushy at all. Will definitely hope to have him

The technicians were very polite and friendly. They were very knowledgeable. They took time to explain every single step. We certainly appreciated it and especially there kindness. Thank You,

The technician, Darrek; was so help and knowledgeable and walked me through the process and then gave me options and fixed the problem. Highly recommend this technician and this company. Thank you again!!!!

Dayton Services did a great job, Josh our technician explained everything thoroughly, he showed up on time, cleaned up afterwards, etc... I fully recommend these guys for services.

Jared was a bunch of help , great Al customer service ! This man deserves a raise !

Josh did a great job on providing me with a quote to replace my system. He thoroughly explained the issues regarding the system and took his time explaining the options available to me.

Adam was helpful and will be calling again!