SummaryThe HR Administrator assists the HR department with various administrative functions. This position is
the first point of contact for all HR related queries from employees, ensuring smooth and efficient HR
operations.
Essential Duties and Responsibilities
- Answers incoming calls, emails, and fax inquiries in a timely and professional manner.
- Provide first-level support to employees by resolving their issue or escalating the inquiry to the
appropriate department when necessary.
- Performs clerical duties such as filing, photocopying, scanning, and collating.
- Keeps records related to employee information such as personal data, compensation, benefits,
tax data, attendance, performance reviews or evaluations, and termination date and reason.
- Administers pre-employment background checks and prepares new hire documentation.
- Updates employee files to document personnel actions and to provide information for payroll and
other uses.
- Examines employee files to answer inquiries and provide information to authorized persons.
- Answers DOL unemployment inquiries and completes verification of employment requests for
employees.
- Provides Walden Security benefits information and assists with completing the necessary forms to
enroll and cancel benefits.
- Completes verification of employment requests for employees.
- Builds a professional relationship with customers, employees, and staff.
- Completes monthly reports.
- Assists with coordinating and scheduling of new hires. Creates and enters new employee personnel information into the HRIS.
- Informs new hires of the hiring process including training dates, ISOT, medical requirements, drug
screens, etc..
- Can inform employees of benefits programs such as life, health, dental and disability insurances,
pension plans, vacation, sick leave, leaves of absence, and employee assistance.
- Prepares employee separation notices and related documentation.
- Participates in company Quality Assurance initiatives, including record-keeping, training, and
auditing.
- Performs a variety of tasks unique to each specific government account.
- Other duties may be assigned by the Human Resources Manager.
- The HR Administrator may serve as a back up to the HR Specialist when needed, performing the
following tasks:
- Corresponds with Marketing Department to provide client and officer updates, awards,
birthdays, training schedules (etc) to be included in the Walden Report.
- Partners with FSD Regional Management and Operations management to identify hiring
and training needs.
- Maintains applicant flow and sourcing methods; sources hourly candidates for the contract
Operations including placing advertisem*nts, attending career fairs, directing sourcing,
and job posting both internally and externally.
- Interviews and hires qualified hourly candidates for the Federal Services Division through
phone and in-person interviews, pre-employment tests, drug screens, applicant
background checks, filing and obtaining required licensing and other documentation.
Supervisory Responsibilities
- This job has no supervisory responsibilities.
- The Human Resources Administrator reports to the Human Resources Manager and is subject to
supervision from the Human Resource Manager and Director of Human Resources
CompetencyTo perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):
CompetencyCustomer Service - Manages difficult or emotional customer situations; Responds promptly to customer
needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance;
Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others
without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and
gets clarification; responds well to questions; demonstrates group presentation skills; participates in
various meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies
writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others'
views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team
above own interests; Able to build morale and group commitments to goals and objectives; Supports
everyone's efforts to succeed.
Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences;
Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse
workforce.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity
and ethically; Upholds organizational values.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and
on time; supports organization's goals and values; Benefits organization through outside activities;
Supports affirmative action and respects diversity.
Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports
and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes
timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles;
Measures self against standard of excellence.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional
resources; Develops realistic action plans, Sets goals and objectives; Organizes or schedules other
people and their tasks.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure Treats others with
respect and consideration regardless of their status or position; accepts responsibility for own actions;
Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality;
Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Change's
approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected
events; adapt to new product introduction, emergent business needs, and business evolution.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered
when absent; Arrives at meetings and appointments on time.
Dependability - follows instructions, responds to management direction; takes responsibility for own
actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes
tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities;
Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for
and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates
suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and
information in a manner that gets others' attention.
QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High school diploma or general education degree (GED); or one to two years related experience
and/or training; or equivalent combination of education and experience.
Language SkillsAbility to read and interpret documents such as safety rules, operating policies and maintenance
instructions and procedure manuals.
Ability to write routine reports, business correspondence, and procedure manuals.
Mathematical SkillsAbility to calculate figures and amounts with basic addition, subtraction, multiplication and division with
accuracy.
Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or
diagram form.
Computer SkillsTo perform this job successfully, the Human Resources Administrator I/Receptionist should possess
intermediate skills in Microsoft Office software including Word, Excel and Outlook and should have
working knowledge of applicant tracking systems (ATS), Human Resources systems (HRIS), internet
programs and order processing systems.
Certificates, Licenses, RegistrationsCurrent/valid state driver's license
Other QualificationsAbility to pass a drug screen and criminal background check. Must be able to travel on a limited basis
(less than 10%).
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
Enable Individuals With Disabilities To Perform The Essential Functions.While performing the duties of this Job, the employee is regularly required to talk or hear. The employee
is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is
occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by
this job include close vision, distance vision, depth perception, ability to adjust focus and ability to see
and distinguish basic colors.
Work EnvironmentThe work environment characteristics describes here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Other TasksThis job description reflects management's assignment of essential functions, it does not prescribe or
restrict the tasks that may be assigned.
We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.
So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.
